SumUp is a global FinTech player on a mission to support small merchants with building a thriving business all over the world. We are on a constant mission to put together a team that greatly values one another and is committed to our merchants. Our boldness, startup mindset, empathy and love for our products foster a creative environment for our employees.

The Sales Operations team is responsible for managing the data, systems, and processes for the Retail and Partnerships teams. These three core domains are vital to ensure our teams are set up for operating successfully. As our Senior Sales Operations Manager, you will be responsible for owning our Sales Operations process domain, including monitoring, analysing, and optimising the core processes for teams we service (i.e. Retail and Partnerships). Thereafter, you would be responsible for project managing any changes from conception until implementation.

You will have a great impact in defining how the processes will work, assessing the tools used, refining the ways of working of the Retail and Partnerships teams, setting the business priorities, and understanding the possible impacts on other departments regarding modifications/new projects.

What you’ll do:

• Design, automate, and optimise processes across our Retail and Partnerships teams; create and maintain detailed documentation accordingly
• Collaborate with stakeholders to improve these processes, bringing in feedback from process users accordingly
• Work closely with data and systems counterparts to ensure a seamless connection between core operational domains
• Support the development and implementation of process monitoring measures to measure performance and enable data-driven decisions
• Source, develop, and implement any necessary tools to support these processes
• Provide training and ongoing support to end-users

You’ll be great for this role if:

• You have 6+ years of experience in sales operations processes and project management, with strong experience and knowledge of optimising CRMs (ideally Salesforce) and other business systems (e.g. SAP)
• You're an expert in process automation and are eager to explore AI solutions
• You have experience working with technical teams, defining clear specifications and ensuring accurate development and implementation
• You have excellent communication skills, with full written and verbal proficiency in English
• You're self-driven and proactive, being able to work independently and take ownership of projects and tasks
• You're an expert with Google Sheets/Excel

Why you should join SumUp

• Opportunity to work with a truly global, multicultural team (we are 3000+ people from 93 countries, spread across 4 continents).
• Learning & development budget for attending conferences and external training
• Competitive salary package and virtual stock option programme
• We offer a corporate pension scheme, 28 days’ paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits
• An amazing team and work environment that works with passion and purpose to achieve incredible results
• We get together regularly for breakfasts, team events, office parties and sports
• You’ll be based in the heart of Berlin, one of Europe’s leading tech hubs and most vibrant cities.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.