Senior Specialist, Sales & Retail Engagement

Location: 3232 Lake Ave Suite 1, Wilmette, IL 60091This role has a competitive entry rate of $21.00 per hour.

Overview:

As a Senior Specialist of Sales & Retail Engagement, you’ll take the lead in driving store performance and delivering an exceptional customer experience. Reporting to the Department Manager, you'll serve as a trusted mentor to Sales Associates and Specialists while modeling top-tier selling behaviors. With a deep knowledge of home furnishings, design, and consultative sales, you’ll help shape the customer journey from inspiration to purchase. Your leadership and energy will foster a results-driven, customer-focused culture, helping both your team and store meet key goals.

The ideal candidate thrives in a dynamic environment, enjoys developing others, and is passionate about creating an inspiring and personalized shopping experience that reflects Wayfair’s retail vision.

What Does a Senior Specialist of Sales & Retail Engagement Do?

• 🎯 Drive Sales Leadership & Result: Exceed individual KPIs and sales targets while coaching the team toward consistent, strong performance.
• 🛋️ Lead by Example on the Floor: Showcase expert product knowledge and consultative selling to inspire customers and teammates alike.
• 📚 Mentor Sales Associates & Specialists: Coach team members on selling strategies, customer engagement, and in-the-moment service execution.
• 🤝 Foster Collaboration & Team Energy: Contribute to a positive, inclusive environment by encouraging shared wins and cross-functional partnership.
• 🗣️ Deliver Exceptional Customer Experiences: Tailor each interaction by understanding customer needs and recommending personalized solutions across platforms.
• 💡 Champion Product Expertise: Stay current on furniture trends, new launches, and design concepts to support customer education and sales.
• 📦 Support Operational Excellence: Assist with floor sets, replenishment, and store presentation standards to create a seamless shopping experience.
• 🧠 Leverage Data & Tools to Improve Performance: Use sales tools and CRM systems to monitor metrics, track customer activity, and refine selling approaches.
• 📅 Demonstrate Professionalism & Reliability: Maintain consistent, dependable attendance and proactively communicate to support store operations.
• 🆘 Problem-Solve in the Moment: Step in to de-escalate issues and ensure resolution, reinforcing customer trust and loyalty.

What are the Job Requirements?

• 🏅Leadership & Coaching Experience: 2–4 years of experience leading or mentoring teams in a fast-paced, goal-driven retail or design setting.
• 🛒 Sales & Customer Engagement Expertise: A proven track record of exceeding sales targets through proactive, solution-based customer interactions.
• 🧠 Business Acumen & Strategy: Strong ability to analyze KPIs and apply insights to improve individual and team performance.
• 🎨 Product & Design Knowledge: Comfort and confidence working with home furnishings and design solutions, with a passion for style and function.
• 💬 Exceptional Communication Skills: Clear, thoughtful communication skills that elevate both customer interactions and team collaboration.
• 🧩 Problem-Solving Agility: Adaptable, quick-thinking, and able to manage multiple priorities without compromising service quality.
• 🖥️ Tech Savvy: Experience using CRM systems, design tools, POS, and Microsoft or Google Suite tools to drive results.
• 📅 Schedule Flexibility: Willingness to work evenings, weekends, and holidays based on evolving business needs.

Additional Physical and Environmental Requirements:

• 💪 Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• 🧎 Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• 📦 Lifting Ability: Must be able to lift and/or move up to 50 lbs regularly.
• 👀 Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• 🌡️ Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• 🔊 Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• ⚠️ Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.

What are the Benefits*?

• 💰 Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• 🚀 Career Growth: Access professional development and advancement opportunities to help you grow with us.
• 🩺 Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• 🌴 Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
• 💼 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• 🎓 Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
• 🛒 Wayfair Employee Discount: Save big on the pieces you love—plus get 10% off at our in-store restaurant 🍽️.
• 👶 Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• ✨ And So Much More: We’ve got more good stuff where that came from! NOTE: our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.