Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a global team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours.

It's with that in mind that Beyond is looking to add a Solutions Consultant to our growing team. Reporting to the Senior Manager of Professional Services, you will have the opportunity to accelerate our fast growth by supporting sales, implementation, and customer success in their pursuit to expand our payments footprint within the short-term rental industry.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

 As the Solutions Consultant, you will be responsible for:

• Working collaboratively across Go-to-Market, Product, Design, and Engineering as the subject matter expert on our booking engine and payment products to support prospects and customers alike.
• Serving as a technical partner across the full customer lifecycle, providing both pre-sales solutioning and post-sales implementation support.
• Leading customer-facing product demos and delivering technical guidance during onboarding and expansion.
• Acting as an escalation point for complex technical issues, conducting in-depth troubleshooting, and coordinating resolution when needed.
• Partnering closely with Engineering and Product to translate customer feedback into actionable product improvements.
• Documenting and streamlining internal processes, particularly related to Tally (payment processor) and Signal (direct booking engine) workflows.
• Supporting training and enablement alongside cross-functional teammates to ensure strong product knowledge and adoption.
• Providing light CSM ownership for select accounts as needed, ensuring customer success and ongoing value realization.
• Working with prospects to understand and validate technical requirements, operational dependencies, and build proposals

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Detail-oriented: You enjoy mastering the complexities of financial and marketing products to drive meaningful outcomes to prospects and customers
• Curious: You find fulfillment in discovering the prospect’s specific needs and translating that into happy customers
• Action-oriented: You thrive in fast-paced environments and are highly self-motivated to succeed. You’re comfortable wearing multiple hats and able to think on your feet. 
• Collaborative: You enjoy partnering with Sales, Product, Engineering and Customer Success to provide value to clients. 

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

• 2+ years of solutions consultant, customer success or implementation experience
• Experience with e-commerce and/or payment processing
• Strong technical aptitude with the ability to deeply understand product functionality and troubleshoot complex issues independently
• Self-starter with a strong ownership mentality, experience taking initiative and expanding impact over time
• Analytical and solution-oriented mindset with the ability to connect product capabilities to customer outcomes
• Confidence in communicating to both technical and non-technical individuals 
• Working knowledge of the short-term rental industry is a plus

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a short conversation with someone on our Recruiting team. This is a high-level conversation for you to learn more about us
• Interview with our Senior Manager, Professional Services & Director of Strategy
• Complete an assignment and present to a few stakeholders
• Have a final interview with our Chief Revenue Officer and/or CEO

Company Values:

We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. 

Benefits:

Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site!

We Care about Diversity, Equity and Inclusion:

Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.

AI Policy:

At Beyond, We Inspire Trust. In each other, in our process, and in the people we bring onto the team. As part of that commitment, we’re implementing clear guidelines around the use of AI in our recruitment processes. Please review the full policy here.

Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain

Please review our GDPR Statement here.