At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.   Speech Engineer II - Speech Engineering   Why We Have This Role This group evaluates new Automated Speech Transcription (ASR) engines, using common and in-house metrics to determine accuracy and performance as well as engineer deployment and feature compatibility of ASRs. We also build and maintain tools to help new customers understand how they can be successful given the audio data available to them, and help them understand the limitations of audio quality, recording quality, and ASR technologies. Speech recognition and speech to text are a critical part of how we help customers get a full view of their customer and employee experience.   How You’ll Find Success

• Proficiency in modern programming languages such as Golang, Python
• AWS and Kubernetes
• Familiarity with machine learning theories and applications
• Experience with various audio file formats and evaluation
• Familiar with Statistical Analysis of data sets
• Experience with monitoring and Log management skills such as RabbitMQ, Splunk
• Understanding of linguistics fundamentals

  How You’ll Grow

• Opportunity to work with leading Speech Recognition Technologies
• Innovate new audio signal enrichments for understanding audio
• Participate and manage initiatives that affect many customers

  Things You’ll Do

• Build and evaluate Domain Language Models
• Build and Maintain codebases for tools to evaluate audio
• Build and maintain tools to manipulate JSON formatted data output from ASRs
• Manage, monitor, and maintain production fleets of ASR engines
• Troubleshoot issues and phenomena caused by imperfect Automated Transcription

  What We’re Looking For On Your Resume Bachelor's Degree in CS, or Linguistics with focus on Machine Learning or Computational Linguistics Tools:

• AWS services, Docker and Kubernetes
• Git, and Docker registries
• Linux environment and use

Skills:

• Linux shell scripting, e.g., bash
• Coding in Go and Python
• Acoustic, phonetic and phonological phenomena
• Machine Learning and Model Training
• Experience with REST applications and services

  What You Should Know About This Team

• We have a diverse set of expertise ranging from software engineering to audio and linguistics domains
• We Interact with professionals with technical backgrounds as well as those with customer-facing roles
• We manage software that processes millions of audio recordings each month
• We facilitate our services expanding to reach new geographies and support new languages

  Our Team’s Favorite Perks and Benefits

• Down-to-earth, vibrant office culture with open communications
• Free snacks and lunch, game/wellness rooms, gym access
• The Reston Office has a concentration of ML and Audio Experts
• In Office events like the Mario Kart tournament

  Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection ActQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.   Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.