Note: This role will be in office 4 days a week.

This is a new role focused on leading a centralized strategy and creating best practices for managing outsourced labor across Wayfair. In this role, you will partner with business leaders to build and execute the long-term roadmap for managing Wayfair’s outsourced labor. This person will lead a matrixed team of OSL managers across Wayfair departments to set standards for OSL operations, contract negotiations, and performance management. You will report directly into the Head of Strategic Procurement and partner closely with leaders across Finance, Legal, Talent, and the business.

Key Responsibilities

• Develop the strategy and drive execution of the operating model, roadmap, and KPIs for Wayfair's Outsourced Labor program 
• Establish and lead OSL/BPO PMO to ensure all offshore workflows within the network are operating at optimal cost, staffing and process efficiencies
• Create and execute plan to optimize our existing vendor portfolio by working with the business to define performance goals and set standard operating practices and costs; ensure standardized contracting practices are applied and maintained in partnership with Legal
• Identify areas of underperformance and conduct RFX process to improve outcomes where necessary
• Create framework for evaluating workstreams to shift to BPO/OSL and implement seamless process to shift work to vendors
• Partner with the business to create a Preferred Vendor Program to streamline our OSL work and capture efficiencies across large buckets of spend; lead contract negotiations with preferred agencies that optimize value to Wayfair
• Drive legal, financial and technological advancements of outsourced programs including implementation of a VMS (Vendor Management System), vendor performance scorecards, efficient, streamlined onboarding processes, and accurate spend governance methodologies 
• Be a strategic thought partner for executive business partners in Finance, Talent, Merchandising, Operations, Engineering, and Marketing
• Partner with FP&A to govern and forecast spend for each line of business and broadly across the vendor network, establish spend targets, and monitor actuals
• Streamline the process of onboarding, training, cross-utilizing, and measuring performance of vendors so that they are operating at maximum efficiency and meeting stakeholder established SLAs 
• Set up processes and tools for continually evaluating the network to ensure it is equipped with the right support, skills, diversification, and rate structures. 

Qualifications

• 10+ total years of experience with 3+ years of experience in procurement, vendor management, outsourcing, finance, operations or similar business field and 3+ years of experience in project management role that involves leading major cross functional initiatives
• Ability to thrive in a high growth, data-oriented and entrepreneurial environment 
• Strong project management skills, analytics, and the ability to juggle multiple priorities 
• Articulate and persuasive communication skills, both written and verbal
• A track record of successful negotiation (developing terms and negotiating high-value contracts) and relationship management skills
• Experience in implementing and owning a VMS (Vendor Management System) or with MSPs a plus
• Ability to work cooperatively and collaboratively with all levels of employees and executive management
• Up to 10% travel

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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