Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Togai is a cutting-edge metering, rating, and usage-based billing platform. We provide businesses with a single, comprehensive solution to meter, rate, and bill customers for any pricing model. Togai was recently acquired by Zuora and we're seeking our first Product Manager to drive our product strategy and execution.

We are looking for an experienced and visionary Product Manager to join our team and lead the development of our metering, rating & usage-based billing platform. This role is critical in shaping the future of our product, translating market needs into feature sets, and working closely with engineering, sales, and customer success teams to deliver a world-class solution.

What you will own:

• Product Strategy and Roadmap
• Develop and maintain a clear product vision and strategy aligned with company goals
• Create and manage a comprehensive product roadmap
• Prioritize features and capabilities based on market demand, customer feedback, and business objectives

• Market Research and Analysis
• Conduct thorough market research to identify trends, opportunities, and competitive landscapes in the usage-based billing space
• Analyze customer needs and pain points to inform product decisions
• Stay updated on industry developments and emerging technologies

• Requirements Gathering and Specification
• Collaborate with customers, prospects, and internal stakeholders to gather and prioritize product requirements
• Create detailed product specifications and user stories
• Work closely with engineering to ensure proper implementation of features

• Cross-functional Collaboration
• Act as the primary liaison between engineering, design, sales, marketing, and customer success teams
• Facilitate effective communication and alignment across departments
• Collaborate with sales and marketing to develop go-to-market strategies for new features and capabilities

• Product Launch and Lifecycle Management
• Plan and execute product launches, including coordination with marketing for promotional activities
• Monitor product performance post-launch and iterate based on feedback and metrics
• Manage the entire product lifecycle, from conception to maturity

• Data-Driven Decision Making
• Define and track key performance indicators (KPIs) for the product
• Use data analytics to inform product decisions and prioritization
• Present data-driven insights to leadership to support strategic decision-making

• Customer Advocacy
• Engage directly with customers to understand their needs and gather feedback
• Represent the voice of the customer in internal discussions and decision-making processes
• Conduct regular customer interviews and surveys to validate product ideas and gather insights

Your experience:

• Bachelor's degree in Computer Science or related field; MBA is a plus
• 3+ years of product management experience, preferably in SaaS or B2B software
• Knowledge of API design and integration
• Understanding of cloud infrastructure and scalability concepts
• Excellent analytical and problem-solving skills
• Outstanding communication and interpersonal skills
• Proven track record of successfully launching and scaling software products
• Ability to thrive in a fast-paced environment
• Strong leadership skills and ability to influence without direct authority

Good to haves:

• Experience in fintech, billing, or subscription management platforms
• Strong understanding of metering, billing or related financial technology concepts
• Familiarity with data analytics and business intelligence tools

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.