Our Opportunity:

Chewy is seeking a Senior Talent Management Partner to support our Customer Care (CC) team, based in Plantation, FL! This is an exciting opportunity to bring your expertise and passion for talent management into a dynamic, high-volume environment. You’ll report to the Associate Director, Operations Talent Management within the Strategic Talent Enablement and Measurement team, with a dotted-line relationship to the Director of Customer Care HR.

This role aligns with the Customer Care Team Member Promise “Belonging” and “Growth & Development” pillars, building processes and platforms that enable successful strategic talent planning, career growth, and development. You’ll deploy enterprise-level initiatives tailored for a fast-paced virtual call center, while also designing solutions for CC-specific talent needs to drive measurable outcomes.

What You’ll Do:

• Lead the design, development, and implementation of talent management processes to build an internal bench of top talent and improve retention.
• Translate enterprise initiatives into actionable, tailored solutions for the CC environment.
• Leverage data and conduct needs analysis (as needed), create talent roadmaps, and manage projects through planning, implementation, change management, and ongoing evaluation.
• Partner with HRBPs and senior leadership to deliver strategies in areas including org planning, career pathing, performance management, leadership development, and talent assessment.
• Facilitate calibrations, and talent discussions to identify high-potential talent, address performance gaps, and plan for critical roles.
• Analyze and report on talent data to inform decision-making, track program effectiveness, and identify trends in performance, retention, and engagement.
• Create and maintain processes, tools, and automation to streamline the user experience, standardize practices, and improve scalability.
• Serve as a subject matter expert for business leaders and HR teams, ensuring talent strategies align with Chewy’s culture/Employee Value Proposition, Operating Principles, Job Leveling, and functional competencies.
• Additional responsibilities may be assigned as this role evolves over time and in response to business goals/objectives.

What You’ll Need

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• 5–7 years of experience crafting and delivering talent management programs in large, fast-paced organizations.
• Expertise in talent management, organizational development, leadership development, or HR business partnership.
• Strong influencing, partnering, and communication skills across all organizational levels.
• Ability to translate data into insights and actionable strategies.
• Demonstrable track record of building programs in dynamic environments and adapting quickly to change.
• Proficiency with Microsoft Office, Excel, and Smartsheet; experience with process automation preferred.
• Growth mindset, learning agility, and resilience.
• Travel, as required, to achieve business goals and objectives.

Apply today!

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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