Sr. Technical Demo Devops Manager
About Us:
LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.
We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Pune. You'll be working in a major tech center of Pune, India. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! As we enter this next phase of growth, we are in search of a Senior Technical Project Manager - Demo Devops.
LogicMonitor is disrupting the hybrid cloud monitoring market by changing the way businesses use disparate sources of data. We are already a leader in this space – and we started by solving the hardest, most complicated problem first. With roots in the IT Infrastructure Monitoring space, we have carved out excellent product-market fit in hybrid cloud monitoring. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. As we enter this next phase of growth, we are in search of a Senior Technical Project Manager - Demo Devops.
As a Senior Technical Program Manager/DevOps Manager, you'll be instrumental in driving business impact by overseeing the maintenance and optimization of the Sales Demo Environment and its related infrastructure. This key role demands a unique blend of robust program management capabilities and profound technical expertise to guarantee flawless demonstrations. Moreover, you'll lead a team of individual contributors to collectively amplify the success of this environment and contribute to closing deals with potential customers.
Here's a closer look at this key role:
Key Responsibilities:
Environment Oversight:
- Take ownership of the Sales Demo Environment, ensuring its stability, performance, and relevance to showcase our products effectively.
Infrastructure Management:
- Lead efforts in configuring, scaling, and optimizing the underlying infrastructure to support the environment's operation.
Team Leadership:
- Manage and mentor a team of Individual Contributors (ICs), providing guidance and creating an environment of growth and achievement.
Deployment Automation:
- Implement and manage automated deployment pipelines to streamline updates and deployments within the demo environment.
Cross-Functional Collaboration:
- Work closely with sales, product management, engineering, and other teams to align demo environments with strategic business objectives.
Monitoring and Alerting Framework:
- Develop and implement a robust monitoring and alerting framework to proactively identify and address potential issues.
Security and Compliance:
- Ensure that security measures and compliance standards are upheld within the demo environment.
Performance Optimization:
- Identify and implement optimizations to enhance the performance and responsiveness of the demo environment.
Documentation and Knowledge Sharing:
- Foster a culture of documentation and knowledge sharing to ensure team members and stakeholders have access to essential information.
Issue Resolution and Support:
- Provide expert-level support in addressing technical challenges and incidents within the demo environment.
Vendor and Tool Management:
- Evaluate and recommend tools and technologies that can enhance the functionality and efficiency of the demo environment.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Extensive experience in technical program management or related roles.
- Strong leadership and team management skills.
- Proficiency in automation tools, configuration management, and monitoring solutions.
- In-depth knowledge of security best practices and compliance standards.
- Excellent communication and collaboration skills.
Nice to have
- Strong experience in DevOps, system administration, or infrastructure management.
- Hands-on familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).
- Experience working on-call and managing incidents
- Familiar with Atlassian Suite (JIRA, Confluence, Bamboo, BitBucket)