We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Team

You will be partnering with the Engineering, Design, and Research teams to ensure the right definition and delivery for every initiative. You will work with other Product Managers to establish goals early in the life cycle, define key metrics and continuously communicate the state of planning, delivery, and risk. You will be building products that empower UserTesting’s customers to build amazing experiences for their customers. This team rolls their sleeves up and dreams big while delivering value predictably.

The Opportunity:

We are seeking a highly experienced and strategic Staff AI Product Manager to join our team and support our AI/ML initiatives. In this role, you will collaborate with leadership to craft our AI strategy, execute its strategy, and drive alignment across the company.  Your expertise will be pivotal in delivering cutting-edge AI solutions that align with the company's vision and market needs. 

• Deeply understand the needs and problems of our customers 
• Be the voice of the customer (that means both current and future) in all aspects of product development and delivery
• Collaborate with leadership to craft our AI strategy, ensuring it aligns with the company’s vision and goals 
• Serve as the key liaison between AI/ML innovations and Product 
• Drive alignment across the company, ensuring clear communication and alignment on goals 
• Lead cross-functional teams to deliver AI/ML initiatives from initiation to launch  
• Ruthlessly prioritize tasks and initiatives based on business objectives, market and customer needs, and resource availability 
• Stay current with advancements in AI, machine learning, and related technologies, leveraging this knowledge to keep UserTesting at the forefront of industry developments.

What we're looking for

• Advanced product manager experience, with a significant focus on AI/ML products in an agile SaaS environment
• Strong strategic thinking with the ability to balance long-term vision with day-to-day execution 
• Exceptional communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders 
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making and capable of turning insights into actionable product initiatives 
• Demonstrated success in managing and launching high-impact AI/ML products at scale 
• Preference for applicants living in Ontario

Bonus if you have:

• Strong understanding of user-centered design principles as they relate to web applications 
• Experience working with Platform teams 
• Proven entrepreneurial skills with a blend of vision, execution, and grit to traverse ambiguous problem spaces and cut through complexity. 
• Strong knowledge of data engineering 
• Deep understanding of AI/ML technologies, including experience with cloud-based AI platforms (e.g., AWS, Google Cloud, Azure) 

Perks/Benefits

• Basic Life insurance
• Mental Wellness Employee Assistance Program
• Extended healthcare, dental & vision care, and life & disability coverage
• RRSP Matching
• Flexible Time off (Full time employees)
• Remote Equipment Expense Reimbursement
• Professional Development Stipend
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Employee Referral Programme 
• Recognition of Service
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.