Staff User Researcher - Mixed Methods
This position is based in New York City.
At Personio, your work transforms the way millions of people experience work every day. Join our Product & Technology team, where we drive our customers’ outcomes by designing, developing and delivering innovative and high quality products. Be empowered to take ownership of your areas and make an impact on your team, our product, and our customers.
The Product & Technology team drives our customer's outcomes by designing, developing and delivering innovative and high quality products. Be empowered to take ownership of your areas and make an impact on your team, our product, and our customers.
We are looking for an experienced UX Researcher with deep experience in quantitative research methodologies and market research to join our Insights team. As an insights expert, you will be responsible for helping define and drive the future of our products. You will plan and lead generative and evaluative research end-to-end. Responsibilities include investigating user behavior, attitudes and motivations using empirical research based on mixed methods. You will understand key trends in the HR space, reveal unmet needs, customers’ perceptions of the product and the brand, what could be differentiated value propositions for our products, what drives customer satisfaction and loyalty, which bundles of features may provide the highest value to our customers. You will passionately advocate for user insights through oral and written presentations, and contribute to building a diverse, equitable, and inclusive culture.Role Responsibilities: What you'll doDrive large scale, multi-country research, i.e., brand tracking, value proposition research, positioning research, segmentation studies, personas, pricing studies, satisfaction and loyalty studies, usability testing
Integrate primary and secondary data into the insights process to develop a compelling point of view
Develop the research toolkit and build team workflows that will ensure research quality and team efficiency
Communicate, advocate for, and socialize actionable insights in a compelling way
Partner with marketing and product stakeholders to guide product development and refinement, understanding their strategies and needs, discovering roadblocks, and prioritizing research
Drive toward team goals and expectations focused on mutual accountability
Demonstrate and teach others how to apply a range of research methods, comprehending the balance and trade-offs between scrappy research and rigor
10+ years of research experience in the field of market and user research with a proven record of driving change through research insights
Proven proficiency in applying quantitative and qualitative research methods to impact business decisions
Extensive experience conducting quantitative research while balancing rigor and speed, including: market or customer segmentation studies and personas, value proposition research, positioning and messaging research, pricing studies, satisfaction and loyalty studies
Experience in scaling and evangelizing user research within the broader organization in creative ways to increase empathy
Outstanding communicator both verbally and in writing
Experience at a scaling or scaled, enterprise-company
A strong desire for creative problem-solving, tolerance for ambiguity and excellent time-management skills
[Preferred Qualification] Ability to conduct research in English and at least one of the following additional languages: German, Spanish, Dutch
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Our Benefits
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:- Receive a robust reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
- Enjoy 20 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
- Invest in your future with a 401(k) retirement account and a Personio match of up to 5%
- Get comprehensive medical, dental, and vision coverage for yourself and your family
- Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiative
- Receive family leave, mental health support, and sabbatical opportunities with PersonioCares
- Grow your skills with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
- Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
- Engage in a high-impact working environment with flat hierarchies and short decision-making processes
Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate’s final level and final location. Also, this range represents base salary only and does not include equity, or benefits, if applicable.
Please also note that the information provided in this job posting is for general informational purposes only. The job posting is provided 'as is' without any representations or warranties, express or implied. Personio makes no representations or warranties in relation to the accuracy, completeness, or suitability of the information contained in this job posting. By applying to this position, applicants acknowledge that they have read and understood this disclaimer and that Personio shall not be held liable for any reliance on the information contained herein.