About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is located in Santa Barbara, CA. Our team is located in the heart of downtown Santa Barbara. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor is disrupting the hybrid cloud monitoring market by changing the way businesses use disparate sources of data. We are already a leader in this space – and we started by solving the hardest, most complicated problem first. With roots in the IT Infrastructure Monitoring space, we have carved out excellent product-market fit in hybrid cloud monitoring. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references.

As we enter this next phase of growth, we are in search of a Systems Administrator. As a key contributor to LogicMonitor's IT landscape, you will play a pivotal role in shaping the design, uptime, stability, security, and performance of our corporate office technology. Your role involves architecting and implementing LogicMonitor's policies and procedures, ensuring the optimal utilization of corporate technology. You will spearhead the establishment of scalable, reliable, and automated networks that seamlessly extend across our global offices, a physical data center, and Amazon Web Services.

Here's a closer look at this key role:

• Play critical role in creation and support of all Internal Systems infrastructure
• Administer tools in AWS
• Maintain the latest OS versions for amazon linux and Windows Server
• Maintain the latest application versions and licensing of Jira and Confluence
• Setup and administer SSO (Okta) for Fedramp SaaS tools.
• Be the gatekeeper for Fedramp tools making sure proper access is granted and restricted.
• Work closely with the IT team as a mentor and escalation point.
• Contribute to business continuity planning by creating runbooks and assist in the event of outages
• Provide remote support for other offices & be available for global offices in the case of an emergency

• Bachelor's degree in technical field desired or equivalent experience
• 4-6 years’ experience in information technology in a global high-tech environment
• Experience with Amazon AWS
• Solid fundamental networking knowledge (routers, switches, wireless, VPNs, firewalls, etc)
• 2-5 years experience with Linux operating systems
• 3-5 years experience with Windows server 2016+
• 2+ years patching infrastructure in a production environment
• Firm understanding of Identity Access Management (IAM) and least privileged access
• Experience managing datacenter and office equipment racks
• Strong familiarity with ITIL and change management

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 03/04/24

#LI-SS1 #BI-Hybrid #LI-Hybrid

LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as bonus or commission compensation in addition to the base pay, an equity program for all full time employees, 401K matching, and other rewards.