System Analyst, Production Technology

Location: Irving, TX                  (NIGHT SHIFT - SUNDAY - WEDNESDAY)

Reports to: Mgr, Production Technology

Come see what’s cookin’ at HelloFresh!

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.  

We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people. 

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Job Description:

Come and join the technology team that is revolutionizing how we bring food to our customers tables! As a Systems Analyst, you will support our production systems and work on valuable data analytics.

• Support WMS, WES, WCS, and other order processing systems within the fulfillment network
• Troubleshoot technical issues in WMS, WES, WCS, and other systems across all operations as they occur
• Understand all available reporting tools, create reports that enable improved operation visibility and performance
• Develop deep  knowledge of site level operations in order to drive and support continuous improvement efforts
• Continuously review operations setup and drive improvement via enhancements and functionality deployments
• Act as point of contact for production for all system requests (including order research, ad hoc reporting, etc.)
• Responsible for all level 1 Support
• Document support issues and resolutions
• Create Work Instruction and SOP documents
• Develop training materials for WMS, WES, WCS

You are...

• Excellent communication skills
• Ability to multi-task and prioritize tasks
• Attention to details
• Flexibility and reliability to cover scheduled shifts that support 24/7 production operations

• BS degree required.  Computer Science, Management Information Systems, or Engineering Degree desired
• 1+ years of experience in multi-site industrial distribution, manufacturing, or processing environments
• Efficient Microsoft Office (Excel, Word, Power Point), Google app (Gmail, drive, sheets, etc.)
• SQL experience
• Experience gathering data and creating custom reports
• Some travel

Schedule: Varies based on support needs

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.