About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:

Collections function within the Credit Risk and Collections team is responsible for payment collection from hotel partners for various product offerings. This is done using a blended approach of utilizing the inhouse collections team and external debt collection companies and law firms.

This team is expanding, and we are looking for Team Lead – Penal Collections to be based out of Bangkok, Thailand. As a senior in the team, you would be leading a team and will be responsible to drive penal collection in line with expectations, work closely with internal stakeholders on setting up SOPs, drive efficiency initiatives to maximize collections and lead other important projects for the team on an ongoing basis.  This will be a team management role.

In this role, you’ll be required to:

• Be the lead point of contact on all Penal Collections related aspects for Agoda.
• You should possess excellent communication  and influencing skills, as well as an ability to work independently on various projects aimed at maximizing collections and profitability for the organization.
• Work closely with various internal and external stakeholders including DCAs to define SOPs and establish workflows related to different aspect of Penal tracking and Collections.
• Act as an 2nd level escalation point for the collection specialists and be able to get into joint discussion with properties wherever needed.
• Create, implement, & maintain procedures and documentation for the penal collections process.
• You should function as an effective member of the team, assisting co-workers as needed, sharing best practices, and learning from colleagues and supervisors, support the goals of the department, manage various projects as mandated from time to time and  demonstrate initiatives in the long-term interest of Agoda.
• Approach challenges in a passionate, innovative, and decisive manner and always work in the best interests of Agoda. 

What you’ll Need to Succeed

• Minimum 5+ years of overall work experience, preferably at least 2 - 3 years in collection or related field
• At least 1 year of experience in managing a team
• Ability to work independently and to adapt to a fast-paced working environment.
• Must be target-oriented and able to meet deadlines. 
• Must be extremely confident, proactive and take personal ownership of task completions. 
• Good project management skills with the ability to influence stakeholders and conceptualize requirements.
• Should be a team-player and open to working cordially with colleagues from diverse backgrounds.

#Bangkok #Kualalumour #Manila #Hanoi #Makati #Lahore #Karachi #NewDelhi #Capetown #Mexicocity #Mumbai #Naypyidaw #Pune #Islamabad #Bengalulu #Dhaka

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.