This position can be office-based or fully remote from one of the following countries: Germany, Spain, Ireland, The Netherlands, or the UK. 

It’s time to bring your best and make your mark. Join our Professional Services team at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people!

• Grow, manage and develop an EMEA Professional Services team 
• Drive efficiency and quality across people, product and processes
• Drive product adoption through customized service offerings
• Develop and sponsor continuous improvements of the services portfolio
• Ensure a high customer and employee satisfaction
• Foster a motivated and collaborative team environment with customer-centricity as a guiding principle
• Initiate and support partnering with other departments such as Sales, Product Management and Customer Support
• Define, monitor and analyze results-oriented KPIs to measure customer success and team efficiency

• You have at least 3 years of customer-facing experience in a B2B SaaS environment
• You have successfully hired, led and developed people, ideally within a Professional Services, Customer Success or Customer Operations department
• You create a motivating environment for your team and continuously identify both strengths and development potential of your team members
• You feel comfortable operating in a dynamic environment and you have experience managing organizational change
• You are passionate about seeking opportunities for growth and continuous  improvement, with a customer-first mindset
• You have an affinity with technology and you make data-driven decisions
• You can translate corporate and departmental strategies into tactical initiatives and operational goals, and you are able to help prioritize tasks for your team
• You are a strong communicator with excellent written and spoken English skills and you preferably also have business proficiency in German, Spanish, French, Italian or Dutch

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes