Role OVO-View

Location: Hub Based - Hybrid for all

Team: OVO Drive

Salary banding: £30,720 - £36,863 

Experience: Mid-level

Working pattern: Full-Time

Reporting to: Dave Harris - EV Technical Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Dedication. Ownership. Fundamental

Top 3 qualities for this role: Team Player, Motivation, Organisation

Everyone belongs at OVO:

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

We understand some people may not apply to jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you!

Teamworking for the planet:

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

We’re hiring world-changers. This role plays a fundamental part of our mission to zero carbon living, supporting  our customers on their journey to EV ownership.

This role in a nutshell:

The Technical Design Consultant role supports our EV customers throughout their journey of getting an EV charger installed within their home from selection of hardware and survey through to payment and installation, this role is vital to deliver the best experience for our customers.

Your key outputs will be:

The Technical Design Consultants will review all of the surveys completed by our customers to ensure an EV charger is  technically feasible to install. You’ll then take this information to complete all relevant DNO submissions and provide our customers with an accurate quotation.

The ideal candidate will have a previous electrical background in EV charging, electrical configurations & materials, cable runs, and previous use of Jumptech software would be a big advantage.  

Specifically the role would include:

• In depth reviews of remote and site survey information to check technical feasibility of the proposed EV charger/s installs. 
• Provide guidance to our customers on any EV charger queries that arise throughout the survey journey.
• Complete all DNO submissions in line with current requirements and liaise directly with them in relation to any DNO feedback.  
• Provide technical expertise and guidance in identifying, analysing and resolving project challenges.
• Work closely with our EV engineers to ensure all survey requirements are met at time of install.
• Evaluate and own risks, challenges and opportunities, making recommendations on future strategy.
• Represent OVO at external industry events to help build our profile and reputation as a tech leader in this space.
• Support other teams to compile handover packs to our customers upon completion of each installation.
• Become an OVO expert in all things electric vehicles to be able to provide support to customers wherever they are on their EV journey.

Within your first month you’ll

• Be familiar with all the systems required to fulfill this role.
• Be comfortable & confident carrying out all of your required responsibilities.
• Be comfortable speaking with our customers via email or phone.
• Be able to complete a full EV survey on your own.
• Be proud to have joined a great team of individuals who are ‘doing what's right’ for our our customers

Systems:Jumptech, Zoho

You’ll be a successful Technical Design Consultant at OVO if you…

• Sound technical knowledge of both hardware and software solutions relevant to EV charging installations.
• Knowledge and experience of EV charger installations including IET code of practice. 
• Previous experience in installation, repair, maintenance or surveying of electrical/EV charging installations (not essential).
• Previous experience in customer-facing roles.
• Previous experience working with EV Charger survey platforms (Jumptech)
• Excellent communications skills with the ability to work in a fast paced environment.
• Able to work with others to build a strong team relationship.
• Able to operate at a high level independently.
• Adaptable and flexible in your approach to plans and be able to respond confidently and positively to changing scenarios.

Let’s talk about what’s in it for you:

We’ll pay you between £30,720 and £36,863, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..