• Help shape our vision of an emission-free energy and mobility future 
• High levelof responsibility and rapid development in a growing and innovative company
• Open, diverse & international team
• Flexible working hours andadditional vacation days
• Mobile working from home and 20 days in other European countries 
• Choice between the latest Apple and Dell IT equipment
• Subsidy for Deutschlandticket job
• Wellpass membership
• Lease of your preferred car and bike via FINN or Job Rad
• Modern office with good public transport connections
• And much more!

• Own the management of technical sales & support across all phases of acquisition, offering, DSO application, installation, commissioning and ongoing operation of Bidi-charging solutions. 
• Actively manage the operative interfaces with customers and partners and internal teams (further support level) along relevant technical touchpoints of the B2C customer journey. 
• Develop efficient and further optimize processes e.g. support-ticketing, order processing with partners depending on the performance spectrum of our partners and the respective sales-channels. 
• Ensure compliance of partners with quality criteria (e.g. tracking of defined KPI on response times, documentation). 
• You and your colleagues will be in daily contact with end customers and implementation partners as their primary point of contact. So, providing knowledge-based and efficient customer solutions is key, e.g. remotely via diagnostics, configuration, further guidance and if needed initiate onsite service.  
• Guiding and training of team members is essential to ensure delivery  
• Support the Charging team across additional charging infrastructure products, handle customer support including complaints and claims, and drive further process optimization within the Charging business unit. 

• Successfully completed university degree, preferably in Engineering or Business & Engineering, any energy-related field or several years of professional experience in electrical installation 
• At least 3 years in charging and/or energy — ideally in the context of customer and technical support  
• Experience with third-party hardware, ideally EV charging stations or energy management systems. 
• Strong communication and relevant technical skills 
• The ability to keep the big picture in focus while balancing competing priorities. 
• A hands-on, proactive mindset and the ability to work independently. 
• Fluency in German & English 

Diversity enriches our team and makes us stronger. Regardless of origin, gender, age, sexual orientation, religion, or any disability – everyone is welcome here! We look forward to receiving your application and achieving great things together.  

Vanessacareer@mobilityhouse.com