About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is located in Boston, MA. Our team is conveniently located in the business district of downtown Boston. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.  

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor is disrupting the hybrid cloud monitoring market by changing the way businesses use disparate sources of data. We are already a leader in this space – and we started by solving the hardest, most complicated problem first. With roots in the IT Infrastructure Monitoring space, we have carved out excellent product-market fit in hybrid cloud monitoring. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. As we enter this next phase of growth, we are in search of a Technical Writer. 

Good content is paramount at LogicMonitor, the leading cloud-based hybrid infrastructure performance monitoring platform for Enterprise and Managed Service Providers (MSPs). As the Technical Writer you will cultivate in-depth technical documents, release notes, and manuals that explain complex information about infrastructure and application performance monitoring. Make your mark in a clear and concise manner tor a highly technical audience (including Software Developers, Operations Engineers, and Network and System Administrators). It is instrumental you work collaboratively with Product Management, Engineering, and Quality Assurance staff to ensure accuracy of product feature / function descriptions and details.

Are you looking to combine your writing skills with your love of learning new technologies? Are you as comfortable with exploring the technical capabilities of a SaaS platform as you are writing clear and effective prose? If so, we'd love to talk to you.

Here's a closer look at this key role: 

• Participate in the release process as a part of the cross functional team
• Understand LogicMonitor's strategy for content management
• Research and write the release notes for releases based on a 3 week sprint cycle
• Research and write technical documentation to explain new functionality use cases, enablement, and feature function details.
• Continually measure reader engagement with content, and iterate to improve content definition, craft, and distribution
• Collaboratively ensure a consistent look, style, voice, tone, message, and brand across all product documentation
• Edit for consistency, clarity, brevity, accuracy, and readability—across digital and print media
• Provide accurate and timely project reporting on all your content activities
• Recognize opportunities for process improvement and implement them
• Write and implement user interface (UI) text that is aligned with the LM UX writing guidelines

• BA or BS preferred (Computer Science, Engineering, or English a plus)
• 3-5+ years technical writing experience 
• Clear, strong oral and written English language skills
• Excellent content planning and organization skills
• Comfortable researching new technologies, learning how to use them, and reducing their complex workings to clear prose
• Organized and detail­-oriented to effectively manage projects and programs that will require contributions and feedback from other functional groups
• Experience with creating documentation in an Agile development environment

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

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LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as a bonus, MBO, or commission compensation in addition to the base pay, an equity program, 401K matching, and other rewards.