About the team

The Deliveroo Enterprise Technology team conceives, designs, builds and sustains the IT services powering Deliveroo’s internal teams globally, as we transform the way customers eat. We drive service improvements and love to automate everything we can on our journey towards  customer delight. You will report into the ET Service Management Lead and will work a hybrid role - 3 days a week from our office based in Hyderabad.

About the role

We work in a data-driven environment and therefore as an Operational Data Insights Manager you will analyse operational data, converting this into operational insights and transforming this into a format we can share with the wider teams.  Main tool sets are Performance Analytics in ServiceNow and DataStudio. You will get involved with many practice and service owners to build the ET Performance Scorecard which will be used to guide improvements.  This role is critical for ET to demonstrate how we are progressing and improving. 

What you'll do

• Work with each capability to define success measures and automate the dashboards using performance analytics or DataStudio 
• Collaborate on the ET Operational Reporting Scorecard.
• Contribute data-driven measures into the Monthly ET Report and improve the insights
• Ensure that any information security policies are applied and access to the data is managed
• Present the performance measures and progress at the Live Service Health Review
• Collaborating on any new service to build the performance measures before the services is deployed to production
• Support any ad-hoc reporting requirements required to demonstrate performance across ET.

Requirements

• Above all, a customer-obsessed mindset, doing what is necessary to delight our colleagues
• Experienced at building automated dashboards with ServiceNow Performance Analytics  
• Understanding of an infrastructure and operations setting to give context to the data
• A methodical and logical approach to problem solving
• Driven, without requiring close supervision, collaborative, comfortable adapting to change and learning quickly in a dynamic organisation.
• Awareness of data policies in respect of access management and information security
• Understanding of ITIL / Service Management

We’re also interested in…

• ITIL Certification in ITIL v3 or ITIL 4
• ITIL Process Management and defining success measures
• Other reporting tools

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.