At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the Role

Want to make the internet better? Love research, organizing data, running fast, and helping to build products that people love? 

Cloudflare is looking for a UX Content Analyst to help drive the vision of our growing Product Content Experience Team. As a Content Analyst, you will focus on building and maintaining our research practices, analyzing existing data to help plan future initiatives, and perform research to help us better understand and meet our users’ needs. We are looking for a creative and innovative individual who is passionate about helping people and building a better internet. 

Responsibilities 

Perform and analyze research

• Lead research efforts for the Product Content Experience Team that align with broader business goals
• Assess and improve current product research to build valuable/actionable insights that guide product content development
• Collect and consolidate metrics, data, design research, user testing, customer support insights, and more to support the Product Content Experience Team

Defining and maintain team processes

• Recommend workflows, governance models, and processes the Product Content team
• Guide team research efforts, including user interviews, journey tracking, A/B tests, surveys, content evaluations, and any other research practice you deem necessary
• Develop and share best practices, strategies, and process to enable Content team research projects

Collaboration and support product initiatives

• Collaborate product leaders and other research teams as an advocate for unified, seamless user experience 
• Focus research efforts on broader initiatives of increasing product adoption, decrease churn, and discover recommendation opportunities across the user journey
• Socialize research findings with key stakeholders 
• Advocate and drive adoption of standard methodologies which demonstrates a strong bias for proven, unbiased research practices

Requirements

• 2+ years of experience working as an UX Researcher, UX Analyst, Product Researcher or related field
• 4+ years of experience working in a related field as a Content Designer, Product Designer, Taxonomist, or Business Analyst 
• Previous experience working on a Content or UX Design team in all phases of the design process: qualitative and quantitative research, building a strategy, and executing.
• Familiarity with a variety of research methodologies and working with large datasets
• Experience engaging with a wide range of stakeholders across a company, its customers, and/or open-source communities.
• Comfortability working with and presenting to leadership teams
• Strong interest and comfort with technical subject matter
• A portfolio demonstrating experience with product research

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.