See yourself at Twilio 

Join the team as Twilio’s next Workday Analyst. 

Who we are & why we’re hiring 

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. 

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. 

About the job 

This position is needed to Twilio is in search of a highly skilled and seasoned Workday Analyst with expertise in HCM, Security and Reporting. As a pivotal member of our team representing the Workday team as the initial contact for our stakeholders, you will take charge of all things Workday – focusing on HCM and Tier 1 support to elevate our Workday platform and provide unparalleled support to our growing Twilions. 

This proactive role requires collaboration with internal People teams to implement, optimize, resolve issues, and maintain the Twilio Workday platform. The ideal Analyst will assist our stakeholders in issue resolution, reporting, and implement system changes to maximize system efficiencies to meet the strategic and operational needs of the business while serving as a subject matter expert. 

Responsibilities 

In this role, you’ll: 

• End-User Support: Serve as the initial point for system issues to determine root cause analysis, identify, and implement potential solutions.  

• Subject Matter Expertise: Serve as a subject matter expert in Workday, emphasizing proficiency in HCM, Security, and Reporting.  Implement practical solutions with business process, design, configuration, and testing. Proactively offering options, risks, and downstream impacts related to decisions. 

• Reporting and Dashboards: Develop custom reports and dashboards tailored to the specific needs of business units, enhancing data-driven decision-making. 

• Training and Documentation: Provide training and assistance to People support staff, creating and updating documentation and communications to ensure clarity and consistency. Mentor junior peers and offer shadowing opportunities. 

• Data Integrity: Maintain accountability for data integrity, focusing on quality, accuracy, reporting, timeliness, and usability across core systems and related interfaces. Run weekly, monthly, quarterly, and yearly audit to ensure data integrity. 

• System Design and Implementation: Design and implement system changes to align with business needs, managing the setup and data elements of foundational structures in Workday. Extensive knowledge understanding the system life cycles and possess a mix of HR system and process knowledge to interpret business requirements into technical solutions. Review weekly feature updates and notify team of Workday alerts. 

Qualifications  

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! 

Required: 

• 2+ years of Workday support experience with a specialized focus in HCM, business processes, notifications, alerts, scheduled processes, auditing, security, and reporting. 

• Exceptional attention to details, critical thinking, commitment to data integrity, organization, and adept problem-solving skills. 

• Intake requests and issues utilizing internal case management system. 

• Ability to gather technical and business requirements and translate into action plans. 

• Understanding of data privacy practices and regulations, coupled with the discipline to handle highly strong verbal and written communication skills, ability to influence decisions and drive results. 

• Strong interpersonal skills with the ability to develop and maintain relationships with business units and third-party vendors. 

• Demonstrated ability to effectively manage multiple priorities and deliver timely, quality work within deadlines. 

• Initiative-driven, inherently curious, and possessing analytical thinking. 

• Excellent knowledge of PC software, including proficiency in Microsoft Office applications and Google Workspace. 

Desired: 

• Workday Pro certifications are a plus. 

Location 

This role will be remote based in Colombia 

Travel  

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. 

What We Offer 

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? 

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. 

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! 

If this role isn't what you're looking for, please consider other open positions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.  

Applications for this role are intended to be accepted until 9/9/24 but may change based on business needs. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.