We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

We are looking for a highly skilled and experienced Workday System Analyst to join our People Operations Team. You will play a crucial role in aligning HR technology with business needs, focusing on optimizing our Workday HRIS platform to support the company's evolving HR practices. This position is ideal for someone with a strong background in Workday configuration and administration, who is passionate about leveraging technology and data analytics to drive business success.

• Workday System Support: Provide day-to-day support for Workday, including researching, troubleshooting, recommending solutions, and resolving system issues. Ensure continuous improvement by actively seeking opportunities for process enhancement and automation.
• Configuration and Customization: support a comprehensive Workday system, including but not limited to HCM, Recruiting, Advanced Compensation, Learning, Benefits, Absence, Talent, and Data Analytics. Develop and maintain calculated fields, condition rules, custom reports, and dashboards to meet the organization’s needs.
• System Administration and Security: Oversee the administration of Workday, including user access, permissions, and security configuration. Maintain system integrity through regular monitoring, audits, and review of data feeds and system logs.
• Data Management & Governance: Ensure data quality and integrity by adhering to data architecture and governance models. Perform regular data audits, monitor data feeds, and manage user access and permissions.
• Documentation and Change Management: Produce comprehensive documentation, lead change management processes, and ensure enhancements are delivered according to quality standards.
• Own the People Systems Roadmap
• Manage bi-annual Workday releases by tracking new features, assessing impacts, and presenting relevant updates to business teams. Lead testing efforts to ensure quality delivery of enhancements.
• Participate in strategy planning to implement new Workday modules as needed based on the roadmap.
• Recommend, implement and plan for improvements and enhancements in the Workday system.
• Collaborate closely with business teams to understand functional requirements, develop new features, and deliver tailored solutions. Act as a liaison between internal stakeholders and third-party SaaS vendors, ensuring effective communication and issue resolution.
• Training and Support: Provide end user support and training, manage tier 2 People team ticketing system inquiries, advise and consult with employees on systems-related topics or issues.
• Data Analytics: Leverage Workday analytics and other People tools to provide insights for business partners to drive data-informed decisions related to organizational health, diversity, performance, and other key HR metrics.

What we're looking for

• Maintains strict confidentiality in dealing with sensitive, confidential information
• Proficient with Google Drive or related software
• Post-implementation experience with Workday, including intermediate to advanced experience in core Workday concepts and configuration.
• Experience managing multiple Workday modules, including but not limited to HCM, Recruiting, Advanced Compensation, Learning, Benefits, Absence, Talent, and Data Analytics
• Experience supporting security and compliance audits, such as SOC, SOX, ISO, HIPAA, etc.
• Intermediate to advanced knowledge of Human Resource programs, policies and procedures
• Current human resources and/or compensation credentials or certification preferred. Workday Pro certification is a plus.  

Perks/Benefits 

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.