We The Customer Communications team at Raisin work in a dynamic and exciting environment focused on constantly improving our customers’ journey. As part of our team you will get the chance to work on the optimisation of transactional and marketing messaging while also implementing new ideas and features via various marketing channels. Although we established a multi-channel strategy, everything will be set-up and managed in one tool so that we deliver a unified and personalized customer experience across all digital touchpoints. In addition, you will also collaborate frequently with various stakeholders within the company and implement technical solutions for customers across more than 10 markets.

You will work very closely with team members across different countries and channels. In particular, you will have the chance to:

• Support the planning and execution of multi-channel transactional and marketing messages (e.g. email, web players, and push notifications) across different countries
• Brief, set up, and manage campaign assets and assist in the creation of customer segments and copywriting
• Support with the monitoring, analysis, reporting, and documentation of campaign automation
• Align with different stakeholders
• Implement, update, and monitor product catalogs

• Bachelor or Master's student eager to collect a qualifying experience in the CRM Tech field
• Previous experience and/or fundamental interest in CRM is desirable
• Fluent English 
• Basic knowledge of customer relationship management (CRM) systems would be an advantage
• Creative, likes to write texts, and enjoys working with numbers
• Eye for detail and efficient and reliable way of working

As part of the strong Raisin family, Raisin Bank combines the best of both worlds: The experience and security of a bank with the flexibility and innovative strength of a start-up. Our employees are just as diverse as our partners. If you are looking for a dynamic environment in which you can play to your strengths and develop yourself further, you've come to the right place! In our agile fintech environment, you will have the opportunity to work in an international team and gain new experiences. We offer:

• Employee development budget of €400.
• Access to Babbel for continuous learning.
• Always hungry? Snacks, daily fresh fruit and drinks are available to you in the office around the clock.
• Flexible working hours, home office and 20 days vacation per year.
• A diverse team of experts to learn from and inspire each other.
• Translated with DeepL.com (free version)