THE TEAM

You will join our Customer Success team, responsible for implementing and supporting projects in the field of autonomous mobile robots (AMRs) for material transport in warehouses and production environments. You will be a part of a cross-functional, agile, international, and distributed workforce, creating the best possible experience for our customers.

RESPONSIBILITIES

As a Field Engineer at arculus, you will ensure a smooth transition from the project phase to the go-live of the AMR system. You will be responsible for pre-planning and executing the implementation on-site, working towards maximum customer satisfaction and successful final acceptance of the system by the customer.  

Your tasks will include: 

• Familiarisation with new projects and products
• On-site commissioning planning
• Interface testing of the various trades
• Mapping of customer environment 
• Layouting a stable and secure system
• Representing arculus at shop floor rounds
• Carrying out availability and performance tests
• Training of customer operators and arculus 2nd level software support
• Detailed data backup

QUALIFICATIONS

• Completed training as an IT specialist, mechatronics technician, automotive mechatronics technician, electronics technician, and service technician
• Affinity with software and robotic systems
• Ability to assess critical incidents and solve customer problems
• Fluent in English and German

DESIRED SKILLS

• At least 3 years of experience implementing automated systems or a similar position
• Applying knowledge to unknown problems
• Very good and open communication skills
• High degree of flexibility and initiative
• High (international) willingness to travel (70%)
• Good Linux knowledge is an advantage
• Experience in the field of autonomous mobile robots (AMRs) is an advantage

WHY ARCULUS 

• You will be given a company car to drive to the onsite implementations.
• We are a diverse, global team of 100+ creative thinkers, algorithmic brains, makers, movers, and shakers.
• Our approach comes from a continuous cycle: screw, weld, code, test, deploy or delete, and repeat, that is how we deliver innovative solutions to tackle the biggest intralogistics challenges.
• You will find us at three locations across Germany: Munich, Stuttgart, and Dresden. Each office features top-notch equipment, modern spaces, and everything else our talented minds may need: E-labs, testing areas, and even our own mechanical workshop – our dynamic offices have it all.
• But we are more than just a workplace - we are a community. We encourage connection and affiliation through a range of social and sports activities: boulder club, running events, ping pong tournaments, and quiz nights – there is something for everyone.
• We also believe that work should be rewarding in more ways than just one. That is why we offer competitive salaries and benefits like language courses, JobRad, flexible working hours, and family-friendly policies.
• And if you are moving to join our team, we provide relocation and visa support to help make the transition as smooth as possible.