This role can be based in Munich, Berlin, Dublin, Amsterdam, London, Madrid, Barcelona, or remotely within these countries (different benefits will be applied depending on the location).It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.As Lead Payroll Operations, you provide a best-in-class payroll service for Personio customers. Your efforts drive customer satisfaction, and continuous improvement of our end-to-end payroll customer journey and payroll processes, which directly translates into a high customer lifetime value and active Personio promoters.Your tasks and responsibilities will include:Leadership 

• Build, lead, and develop a team of up to 10 Payroll Specialists. 
• Manage and continuously improve your team’s performance in conducting software implementations, and providing inbound product & technical support.

• You drive the satisfaction and timely payroll of your DACH Personio customers through high-class software and payroll support.
• You are involved in the day-to-day payroll operations as the go-to expert for your team and customers. This includes: building a solid understanding of our customers’ specific payroll needs, supporting with your in-depth payroll subject matter expertise and managing escalations.

• Identify improvement potentials for all internal payroll operation processes to increase the quality, efficiency, and flexibility in the team. 
• Collaborate cross-functionally (e.g. Product, Sales, Customer Success) to: solve technical and complex payroll issues of our customers; and provide feedback to further enhance our product.
• Continuously expand your knowledge about changes and updates on payroll processes and the Personio product.

• Business proficiency in German and a good command of English.
• At least 5 years of operational experience in end-to-end German payroll processing by supporting a payroll tool, process, or services, and experience with customer communication.
• Ideally, at least 2 years of leadership experience, leading and hiring a team.
• Tech-savviness is a plus.
• A team player, empathetic and move mountains to ensure the satisfaction of your customers.
• You have the highest standards for quality and diligence in your work.

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive those remote office benefits (benefits will vary depending on office location):


• Competitive compensation package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
• Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
• Regular company and team events like All Company Culture Week and local year-end celebrations
• High-impact working environment with flat hierarchies and short decision-making processes
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
• A remote setup subsidy of 300€ to make your Home office your favourite place to work