See yourself at Twilio

Join the team as Twilio’s next Sales Development Manager.

 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

 

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We are seeking an experienced Sales Development Manager to help us build a high performing Sales Development Team. Your role will involve hiring and developing exceptional talent that not only surpasses pipeline goals but also cultivates SDRs into future AEs and Managers in North America.

The Sales Development Manager will partner closely with Sales, Marketing and Enablement to develop sales strategies, content and processes to execute sales campaigns which will generate and deliver qualified leads for sales. 

The SDM will design and optimize outbound and inbound sales processes, and mentor their team to drive qualified opportunities. Their focus lies in creating a robust pipeline, utilizing sales technologies effectively, and nurturing talent to fuel the growth of the New Business sales organization.  In addition, they will be data driven to track and analyze sales metrics to identify trends and improve performance.

Collaboration is key as you and your team will closely align team goals with Twilio New Business sales teams across North America (NAMER).

 

Responsibilities

In this role, you’ll:

• Lead from the front and motivate a high-performing team of Outbound Sales Development Representatives
• Set standards for performance metrics and dashboards
• Ensure team productivity, efficiency and collaboration

• Drive execution to attain aggressive pipeline and bookings goals
• Handle adversity by implementing coaching plans, addressing HR issues, and fostering a safe environment for constructive feedback.
• Actively use sales tools (e.g., Gong, salesforce.com, Linkedin Sales Navigator, Highspot, Outreach) to manage processes, execute sales campaigns, set performance standards, and ensure team productivity.
• Collaborate with Sales, Marketing & Enablement to craft effective persona based messaging, analyze campaign data for continuous improvement, and maximize outbound effectiveness.
• Attract, recruit and develop exceptional sales development talent and career growth

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required:

• 3+ years of leadership in high-growth technology companies, excelling in pipeline generation and closing.
• Excellent communication, organizational, time management, and critical thinking skills.
• Proven track record exceeding pipeline goals
• Expertise in sales prospecting techniques, ABM strategies and familiarity using AI tools
• Define and implement sales development processes, methodologies, campaigns, and scalable training programs.
• Experience implementing sales methodology, campaigns, hiring, etc
• Collaborative, resourceful, accountable and reliable

Desired:

• CPaaS domain expertise

 

Location

This role will be remote, and based in the USA.

 

Approximately 10% travel is anticipated. 

 

Other Notes

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

 

The estimated pay ranges for this role are as follows:

• Based in Colorado: $115,200.00 - $144,000.00.
• Based in New York, Washington State, or the San Francisco Bay area, California: $128,000.00- $160,000.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

 

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

 

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.