🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍Remote | 💰 £34,000 - £46,000 + Benefits | Hear from the team ✨ 

🚀We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

⭐Our Learning and Development team

This is a really exciting time to join the Customer Operations Learning and Knowledge function. The team looks after the onboarding of our new starters and supports through ongoing learning. We are levelling up how we do things and are not afraid to try new ways of working. So if you’re someone who has great ideas and loves supporting and developing folks, then this is a great team to be a part of. 

🔑You’ll play a key role by…

The Operations Learning & Development Business Partner will be responsible for ensuring new and existing training lands effectively within our supplier operations by working alongside Monzo Learning Leads across all areas in Customer Operations. You'll partner with our supplier training function to agree and support on the deployment of new learnings and ongoing development.

Outsourcing has grown substantially over the past 18 months in Customer Operations and we want to enhance the support for our partners and UK teams by introducing a new support role in our function. 

🤩We’d love to hear from you if…

• You have the ability to effectively collaborate, consult and influence drive business results
• You have experience in training needs analysis, diagnostics, supporting L&D solutions, and evaluation of L&D projects
• You have a strong aptitude for working with broad scope of technical, business, and professional subject matter experts
• You are a strong communicator (written and verbal). You’ll be consulting, managing stakeholders and influencing across all levels.
• You are comfortable in taking the lead on projects in some instances whilst working as a support function in others depending on the requirements and scope of the initiative 
• Effective track record of using metrics and analytics to drive decision making
• You are a quick and agile learner 
• You’ll be able to travel our South Africa site 2 x per year (this is only a potential) 
• Experience of working with external suppliers is advantageous 

🙌What’s in it for you

💰£34,000 - £46,000 ➕share options.

📍Mostly remote (with ad hoc meetings in London and the potential of overseas travel to South Africa)

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

- Application stage

- A call with someone from our hiring team

- Final stage interview loop with members from the team

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

Linkedin Tags: #LI-MY

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.