At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

 

Product Manager

 

Why We Have This Role

Digital is at the forefront of the experience offered by companies World-wide and is THE make or break touchpoint that impacts revenue, loyalty and customer satisfaction. The Qualtrics Digital Frontline set of offerings are the tip of the spear for our overall CX business with a large installed base and massive revenue growth of >80% year over year.

Joining the Digital Frontline team and Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity.

 

How You’ll Find Success

Product teams at Qualtrics win not just by shipping great products but by driving engagement, usage and value realization for our customers through those products. You love to obsess about data and growing engagement and usage through experimentation as you seek to deliver innovative products tailored for Digital practitioners.

 

How You’ll Grow

• Having product intuition and cultivating customer empathy to positively impact product design, ensuring it resonates with user needs
• Developing compelling stories around your product to emphasize the value proposition
• Utilizing problem-solving skills and adopting a data-driven approach to decision-making, ultimately delivering products with strong adoption rates
• Taking initiative and showcasing adaptability in a dynamic environment, demonstrating the ability to thrive and contribute proactively
• Leveraging interpersonal skills to effectively influence and collaborate across different departments, promoting seamless cross-functional teamwork and driving clarity

 

Things You’ll Do

• Develop product requirements and identify key success metrics
• Collaborate with product team members and partners to define a product roadmap taht aligns with the product strategy
• Analyze usage data and customer feedback to increase product adoption
• Speak with customers globally to understand their needs and gather feedback
• Perform market landscape and competitor analysis
• Partner with our user experience designers to achieve solutions 
• Collaborate with engineering to build high-quality products that reflect end-to-end thinking 
• Work with your engineering team and dependent teams to successfully launch high usage products
• Communicate product value and partner with go-to-market stakeholders

 

What We’re Looking for on Your Resume

• Associates, Bachelor's degree or equivalent experience in business or technology preferred
• 2+  years of PM work experience
• Worked on a customer-facing product
• Ability to work in our Seattle office location
• Ability to analyze and interpret data
• Ability to work independently or as part of a team
• Self-motivated, well-organized, and detail-oriented
• Excellent verbal and written communication skills
• Understanding/interest in the SaaS technology field

 

What You Should Know about this Team

• Design breakthrough digital experiences and constantly improve them with the Qualtrics XM Platform. You will contribute to the development of a market-leading purpose-built Digital Experience Analytics (DXA) product that provides true differentiation with focus in heatmaps, session replay, digital insights, and bridging DXA with our XM platform.

 

Our Team’s Favorite Perks and Benefits

• The satisfaction of empowering large networks through technology.
• The opportunity to work with a diverse range of influential brands.
• A role that encourages personal growth and initiative within a growing business area.

 

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.   ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. For part-time or intern positions, this pay range is for base pay per hour. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Pay Transparency Range$108,500—$204,500 USD