Why is now a really exciting time to join Synthesia?

 

Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the world’s leader in synthetic AI, working with some of the world’s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction as well, with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! Today we are a +250-person company having recently closed our Series C investment round of $90m from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 🌟 and we are officially a Unicorn company!! 🦄

Still not sure what we’re talking about? Check out our brand video that explains what we’re doing at Synthesia in a way that even our grandparents kind of understand what this AI video stuff is all about! 🤩

 

Join the rocket ship while it's taking off! 🚀

 

The role:

As a Renewals Manager at Synthesia, you will drive our future growth by ensuring our existing client base renew with us, helping design a renewals process that is scalable and robust. You will work very closely with the rest of the commercial teams to create a cohesive renewal experience for existing customers.

You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite. Ideal for an individual who wants to expand their career with a fast-growing software company.

 

About you:

• 3+ years of Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
• Solid understanding of Enterprise SaaS applications
• Consistent track record of achieving personal and team goals
• History of thriving in a rapidly-changing environment
• Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
• You will own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and enhance customer contracts.
• You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
• You will maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
• You will negotiate and execute renewal contracts
• Work closely with Finance and Legal teams to ensure all contracts are accurate
• Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
• You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
• You must be located in the NYC metro area

 

The good stuff:

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• A competitive salary + stock options in our fast-growing Series C start-up 💸
• Hybrid working environment 🏢🏠
• Discretionary based bonus 💰
• 100% Medical, Dental & Vision 👩‍⚕️
• 401k Plan 👵
• Paid parental leave 🍼
• 25 days of annual leave + Public holidays + paid sick leave 🏝️
• 4 week paid sabbatical after 4 years at the company + $10,000! 😍
• Fun culture with regular socials and company retreats 🎉
• A generous referral scheme 💡
• A brand new computer + monitor and an additional home office set-up budget 💻

 

Salary: $110,000 - $125,000 OTE 💰

Location: New York City - Nomad District 🗽

 

✨ We will always take hustle + ambition over grades & have structured our interview process to reflect this ✨

If you want to be a part of building a legendary company,

COME JOIN US!

😊