Strength in Trust 

OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.

The Challenge 

We're looking for a Renewals Manager that will report to our Managing Director. As a Renewals Manager, you will manage a team of Renewals Specialists to ensure a high growth and retention rate. You will be providing exceedingly high standards of customer service to OneTrust’s customers. You will be responsible for rapidly identifying and managing customer stakeholders, developing and strengthening relationships, identifying and mitigating potential renewal roadblocks, enhancing a smooth renewal experience for customers and liaising with internal teams to ensure maximum product usage and value recognition from their investment in the platform. You will act as the primary point of contact for our customers throughout the renewal journey, engaging resources across OneTrust to enable the adoption and expansion of the OneTrust product. 

You have the proven ability to manage and grow a team to ensure success. You will build, create and maintain great relationships. You have adept time management and organizational skills to ensure renewals are processed in a timely and professional manner and you have a strong commercial mindset to identify potential upsell and cross sell opportunities throughout the renewals process. 

Your Mission 

• Manage a team of Renewal Specialists, including performance management, training and development in order to motivate the team to reach targets and revenue growth. 
• Grow a team of Renewal Specialists to ensure OneTrust maintain a high retention ratio. 
• Manage a portfolio of client renewals end-to-end, identifying and helping mitigate roadblocks at an early stage, ensuring successful, on-time, execution of processes and contract execution. 
• Partner with colleagues in Customer Success and/or Sales teams to provide seamless support during renewals - especially in those renewal cycles that include expansion or add-on opportunity. 
• Identify and manage client stakeholders and build and maintain relationships with key individuals. 
• Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and manage contractual documentation. 
• Identify commercial opportunities to increase Customer’s utilization of the OneTrust platform and work with the sales team to take advantage of any opportunities. 
• Pro-actively collect, analyse and share customer feedback with colleagues in the professional services, sales, and R&D teams. 
• Support the growth and further development and automation of renewal processes for the business. 

You Are 

• Bachelor’s degree required 
• Based in Atlanta, Georgia 
• 2 years team lead/ management experience 
• 5-8 years of enterprise account management/customer success experience highly preferred 
• 2-3 years’ experience within the Technology/SaaS industry highly preferred 
• Effective customer-facing communication skills.
• Proven success in and genuine enthusiasm for working directly with customer
• Proven ability to engage across corporate functions (Professional Services, Product Management and Sales).
• Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
• Strategic thinking, problem solving, and decision-making capabilities
• Strong entrepreneurial skills to excel in a complex and rapidly evolving environment 

 

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range$148,500—$222,750 USDBenefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, remote or hybrid workplace flexibility, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.