Renewals Manager
Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the worldβs leader in synthetic AI, working with some of the worldβs biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction as well, with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! Today we are a +250-person company having recently closed our Series C investment round of $90m from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 π and we are officially a Unicorn company!! π¦
Still not sure what weβre talking about? Check out our brand video that explains what weβre doing at Synthesia in a way that even our grandparents kind of understand what this AI video stuff is all about! π€©
Join the rocket ship while it's taking off! π
The role:
As a Renewals Manager at Synthesia, you will drive our future growth by ensuring our existing client base renew with us, helping design a renewals process that is scalable and robust. You will work very closely with the rest of the commercial teams to create a cohesive renewal experience for existing customers.
You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite. Ideal for an individual who wants to expand their career with a fast-growing software company.
About you:
- 3+ years of Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
- Solid understanding of Enterprise SaaS applications
- Consistent track record of achieving personal and team goals
- History of thriving in a rapidly-changing environment
- Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
- You will own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and enhance customer contracts.
- You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
- You will maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
- You will negotiate and execute renewal contracts
- Work closely with Finance and Legal teams to ensure all contracts are accurate
- Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
- You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
- You must be located in the NYC metro area
The good stuff:
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
- A competitive salary + stock options in our fast-growing Series C start-up πΈ
- Hybrid working environment π’π
- Discretionary based bonus π°
- 100% Medical, Dental & Vision π©ββοΈ
- 401k Plan π΅
- Paid parental leave πΌ
- 25 days of annual leave + Public holidays + paid sick leave ποΈ
- 4 week paid sabbatical after 4 years at the company + $10,000! π
- Fun culture with regular socials and company retreats π
- A generous referral scheme π‘
- A brand new computer + monitor and an additional home office set-up budget π»
Salary: $110,000 - $125,000 OTE π°
Location: New York City - Nomad District π½
β¨ We will always take hustle + ambition over grades & have structured our interview process to reflect this β¨
If you want to be a part of building a legendary company,
COME JOIN US!
π