Renewals Manager

Full Time
New York, NY, USA
11 months ago
  Why is now a really exciting time to join Synthesia?

 

Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the world’s leader in synthetic AI, working with some of the world’s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction as well, with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! Today we are a +250-person company having recently closed our Series C investment round of $90m from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 🌟 and we are officially a Unicorn company!! πŸ¦„

Still not sure what we’re talking about? Check out our brand video that explains what we’re doing at Synthesia in a way that even our grandparents kind of understand what this AI video stuff is all about! 🀩

 

Join the rocket ship while it's taking off! πŸš€

 

The role:

As a Renewals Manager at Synthesia, you will drive our future growth by ensuring our existing client base renew with us, helping design a renewals process that is scalable and robust. You will work very closely with the rest of the commercial teams to create a cohesive renewal experience for existing customers.

You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite. Ideal for an individual who wants to expand their career with a fast-growing software company.

 

About you:
  • 3+ years of Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
  • Solid understanding of Enterprise SaaS applications
  • Consistent track record of achieving personal and team goals
  • History of thriving in a rapidly-changing environment
  • Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
  • You will own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and enhance customer contracts.
  • You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
  • You will maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
  • You will negotiate and execute renewal contracts
  • Work closely with Finance and Legal teams to ensure all contracts are accurate
  • Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
  • You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • You must be located in the NYC metro area

 

The good stuff:

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

  • A competitive salary + stock options in our fast-growing Series C start-up πŸ’Έ
  • Hybrid working environment 🏒🏠
  • Discretionary based bonus πŸ’°
  • 100% Medical, Dental & Vision πŸ‘©β€βš•οΈ
  • 401k Plan πŸ‘΅
  • Paid parental leave 🍼
  • 25 days of annual leave + Public holidays + paid sick leave 🏝️
  • 4 week paid sabbatical after 4 years at the company + $10,000! 😍
  • Fun culture with regular socials and company retreats πŸŽ‰
  • A generous referral scheme πŸ’‘
  • A brand new computer + monitor and an additional home office set-up budget πŸ’»

 

Salary: $110,000 - $125,000 OTE πŸ’°

Location: New York City - Nomad District πŸ—½

 

✨ We will always take hustle + ambition over grades & have structured our interview process to reflect this ✨

If you want to be a part of building a legendary company,

COME JOIN US!

😊