The Trailhead program is the start of your epic journey at Critical Mass. During your initial 12-weeks, you will embark on a custom-built learning journey to understand what we do, who we are, and how we make award-winning work with our clients. Our goal is to integrate you into the amazing work we do here at Critical Mass, and support you as part of the team to grow your career with us!

All applications are reviewed and interviewed on a rolling basis. 

At Critical Mass, our Talent Operation Coordinator is an expert collaborator and someone who produces high-quality and client-focused results.  They are someone who enjoys continually improving core operations within recruitment, optimizing user experience through process and technology, and educating and training user teams and partners.  If you are customer-service focused and driven with a meticulous eye for detail, then this is the role for you!

You Will:

• Serve as a resource for recruitment policies, procedures, and practices to various teams within Critical Mass. Referring to recruiters and other team members as appropriate. 
• Provide a high level of support to the Talent organization by responding to questions, issues, and needs.
• Work closely with TA Operations partners to troubleshoot, streamline, and improve Talent Acquisition processes, programs, and systems. 
• Become a subject matter expert in our Greenhouse Applicant Tracking System (ATS) - Including, but not limited to requisition updates, system changes, enhancing functionality, and identifying system opportunities. 
• Ensure that all information and conversations are held with a high level of confidentiality.
• Assist with managing onboarding and administrative tasks for employees and vendors joining and exiting Critical Mass

The Talent Acquisition Operations Coordinator will report to the Talent Operations Associate Manager.

You Have:

• You are tech-savvy. 
• A passion to support processes, programs, and system changes.
• An aptitude for confidentially receiving and processing sensitive information.
• Attention to detail and can prioritize daily tasks to meet established deadlines in a fast-paced environment. 
• Exceptional people skills, diplomacy, and customer service-focused attitude.
• Ability to manage multiple ongoing requests and projects effectively.

What We Offer

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Six free therapy sessions through Therify 
• Access to online services for families and new parents 
• Hybrid work options
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 12 affinity groups
• Funding towards internal learning and development 
• Enterprise-wide employee discounts

Critical Mass’ In Office Work Expectation for the Trailhead Talent:   

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our Trailhead Talent is the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we’d like to establish the expectation that you plan to work from the local office 4 days a week.  The ask stems from our want to:  

• Strengthen opportunity for continuous learning  
• Improve collaboration and team relationships  
• Increase employee engagement  
• Facilitate strong mentorship relationships 

This model balances the need for individual flexibility while maintaining the relentless customer focus, we provide at CM.  We understand that not everyone may feel comfortable with this expectation so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.   

If you have questions, you can email: trailhead.recruiting@criticalmass.com. 

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx