This position can be office-based or fully remote from one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK. 

It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.

Today, we serve more than 12.000 organizations in different countries, industries and sizes. With our People Operating System, we provide them with a high-utility HRIS and a broad portfolio of complementary apps to leverage modern HR work to unlock the power of the people.

Personio’s Customer Experience (CX) department follows the mission to Maximize customer value through a seamless experience. Different functions onboard, support, educate, renew and expand our customers during their journey with us. As VP Customer Success, you will head two impactful customer-facing teams, Customer Success and Customer Growth that drive product adoption, retention and expansion. Together with Marketing, Sales, Finance, Data, Business Systems and other CX leaders, you create a consistent experience for different customer segments along their journey with Personio. Also, you will help shape company and product strategy by representing the voice of our customers through aggregated insights from your teams and vice versa translate strategic direction in the most effective execution.

Your efforts will result in customers’ realizing the return on their investment in us and thereby creating long lasting relationships. Building on this, your team drives the continued growth of our customers with Personio, influencing our net revenue retention and customer lifetime value.

• You Craft a Comprehensive Customer Adoption, Retention & Expansion Strategy: You shape and champion an all-encompassing vision and strategy for effectively growing our existing business, specifically driving the attachment rate of our app portfolio through a strong sales practice and strengthening our already best-in-class retention rates
• You Build a Leading Customer Success Team: You build, mentor, and guide a high-performing group of people, instilling a customer-centric culture and strong sales mindset. You ensure that your teams have everything they need, from enablement to data, to focus on their mission.
• You Execute Hands-on and Engage with Customers: You take a hands-on approach, immersing yourself regularly in operations, closely collaborating with teams, and directly engaging with customers. For example, securing successful outcomes of more challenging negotiations.

• You Collaborate Across Departments: Customer success and growth are a team sport. You partner with senior leaders across Personio to create a cohesive customer experience and provide strategic, data-backed guidance for both the development of our product and service offerings, aiming to optimize lifetime value.

• You have successfully scaled and orchestrated ideally both, Customer Success and Commercial Account Management in a fast-growing tech environment.
• You have experience in successfully running revenue teams within a context of hyper growth and extremely ambitious targets.
• You bring a deep understanding for B2B SaaS model and how to best drive adoption and retention.
• You have successfully managed teams that are at the intersection of technical expertise and consultation-like value delivery.
• You work highly collaboratively and enjoy finding common ground or, better, enlarge the pie.
• You effectively collaborated with senior stakeholders and coached your team to do the same (for example bringing customer topics to key strategic/management decisions through compelling communications, building compelling cases for investment areas and new ways of working).
• You are creative, open and communicative with very good written and spoken English. German and/or Spanish are a plus.

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes