🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London or remote (UK) | 💰£55,000 - £70,000 + Benefits | Applications for this role will close on Thursday 18th April at 6pmThe RoleEvery word we write matters. From what’s in the app, to job ads (like this one), to error messages, to emails, to internal policies, to… you get the idea.

The Writing Team isn’t responsible for writing every word though – we’re here to level up Monzo’s writing overall. We have a well-established tone of voice, and people here really care about making sure all our writing is consistently good and works hard for customers. It’ll be your job to keep that quality up through the writing you do. But you’ll also be a champion for great writing by proving the difference it makes, and helping other people to improve their own writing skills.

Our never-ending reason to exist is to improve the overall quality of writing at Monzo. That means a culture where care for language is the norm. Everyone, in every role, should understand how important it is to write in a clear, empathetic way, and they should all have the skills to do it. That leads to world-leading writing for customers, who trust us because our writing is clear, effective and works hard for them.

You’ll work in Operations

Operations is the biggest team at Monzo and does by far the most writing to customers. This is the home of our award-winning customer service teams, and also where a lot of the (surprise surprise) day-to-day ‘operational’ communications we send come from.

There’s a big focus on writing standards in Operations at the moment, and a lot of energy and momentum geared towards improving on our already high standards. So there’s an opportunity to have a really big impact and leave a lasting legacy.There are three main areas you’ll focus on:

Training: you’ll iterate on existing training programmes for our customer service teams. We’ve got distributed teams on different schedules and we’re growing fast, so this isn’t standard classroom stuff. You’ll need to think about clever, scalable, tech-first ways to help people learn.Content: you’ll be the guardian of Ops writing standards, and oversee quality checks for any new content that goes into our big library.User journeys: our Ops Product teams are working on really smart self-serve customer service experiences in the app, and you’ll help make them great.

Your home will be in Writing

Day-to-day you’ll spend most of your time with the folks in Operations. But you’ll be part of the Writing Team, contributing to the Writing discipline, and you’ll spend plenty of time with your fellow Writers too. Open collaboration, sharing ideas and feeding back on each other’s work is a big part of our team culture. Writing is part of the wider Marketing team, but since this role is based in Operations you won’t get directly involved in any brand or marketing writing.

This is for you if:

• you enjoy the act of writing and rewriting until something’s polished and perfect
• you’re allergic to useless jargon and over-complicated language
• you’ve trained people on writing in the past – bonus points if you’ve done it remotely or created content that people could self-serve
• you know how to use data and research to guide your approach
• you’re comfortable questioning a brief and helping people understand why your approach is the right one

This isn’t for you if:

• it’s your first writing job, or you’re very early in your career – sorry, but we need someone more experienced to hit the ground running
• you’re only excited by brand and marketing stuff – that won’t be part of what you do
• your background is purely in journalism or content marketing – we need someone who’s worked with product teams before

You’ll get:

• the chance to shape this role around what’s good for you and us
• very flexible working – we care about what you do, not the minutes you work
• a load of benefits, including a personal training budget, health insurance, generous caregiving leave and more you can read about here: https://monzo.com/careers/ 

The Interview Process:

Our interview process involves four main stages: 

• Recruiter Call (30mins)
• Initial Call (30 mins)
• Take Home Task (to complete in your own time)
• x2 final interviews via Google Meet (x2 45 mins)

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your hiring process, but if you do have any specific questions before this please contact us on business-hiring@monzo.com. Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.

What’s in it for you:

💰 £55,000 - £70,000 ➕stock options 

✈️ We can help you relocate to the UK 

✅ We can sponsor visas

📍 This role can be based out of our London office next to Liverpool Street station (a hybrid of office based and home working) or fully remote within the UK

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here 

#LI-JB1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.