We are looking for a Chargeback and Recovery Agent to join us in our Tallinn office. This will be your opportunity to contribute to the Wise mission “instant, convenient, transparent, and eventually free” in a unique and challenging way, by supporting our customers while bringing the money back to the company. 

The Chargebacks team is a close-knit group of extraordinary individuals and talent, who are committed to the safe return of money to the company, working with the relevant product teams and internal stakeholders to develop and innovate new ways of streamlining our process. 

What you will get to do:

• Provide world-class support to our customers via email and phone to solve the disputes
• Solve problems related to several different payment methods and currencies
• Dispute direct debit chargebacks and provide required information to our partners
• Work closely with the Operations and Fraud teams to improve the customer experience
• Work closely with the Product and Development teams to identify actionable areas for improvement
• Discover areas of upskilling which support your development in the role

What we’re looking for:

• Interest in working in a financial crime and loss prevention domain
• Your verbal and written communication skills in English are excellent. If you speak other languages, then that’s a plus!
• You have strong attention to detail and you are punctual
• You are proactive and independent, but also know how important good team-work is
• You are good with routine but can also adapt and keep up with fast changes
• You can make decisions in critical situations and have the ability to multitask
• Readiness to work on weekends with a schedule from Wednesday to Sunday or Saturday to Wednesday

What do we offer: 

• Starting salary: 2000 EUR
• Company Restricted Stock Units 
• Numerous great benefits in our Tallinn office 

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply by 15th February 2024 at the latest by submitting your CV and Cover Letter in English.

In your cover letter, please answer the following questions:

• What do you feel makes you a good fit for the chargebacks team, and how will you make a positive impact by joining as an agent?
• What are your expectations from the Chargeback and Recovery agent role?

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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