We are looking for a Community Engagement lead to build and manage our structured community of B2B users. The challenge will be to create & execute strategies to generate traction and drive engagement in our community of 150 000 users in France.

This role will be deeply involved in the future shaping of our products but also in the improvement of our service quality. This will contribute to improve the overall engagement and satisfaction of our users in the Doctolib experience. 

You will be at the core of our satisfaction for all our users in France, will be exposed and drive one of our top strategic priority in France : our user focus and customer satisfaction & engagement

You will have a strong direct impact on our community of 150 000 practitioners and secretaries in France across all specialties and all regions. 

You will be in charge of:

• Designing the strategy of our online community, its goals and actions to:
• Improve users engagement on our community
• improve users value perception
• the trust in our brand & product
• Users satisfaction and usage on all our products in France and turns them into ambassadors
• Monitoring activity and moderate the online community
• Posting articles, engage with users
• Defining the right process to answer to our users, answers directly when needed. Engage with the right persons at Doctolib to answer to our users
• Working with Product Manager, GTM, PMM to increase collaboration with our users.
• Developing & executing animation strategies in order to increase engagement throughout our community and our user advocacy program, online & offline. Define your strategy to increase your audience, reach and engagement

You will have a very user centric and business role and drive a 360 view on your actions,  working very closely with Product, Marketing, Customer Support, Sales, GTM, Public Affairs teams.

While defining the strategic vision for the engagement of our users, you will play a key role with a strong mix of operations, strategy, innovation and actions. You will be hands-on and iterate between creating and executing strategies to generate traction and engagement on our community, defining processes to exchange with practitioners and reading, moderating and posting our online community.

You will report directly to the Head of Customer Engagement

Your responsibilities include but are not limited to: 

• Define our online community strategy
• Understand our users and their interactions with our brand and services - you will be super user first
• Understand our user needs, our product roadmaps -  you will be become a product expert
• Define the right process to answer to users
• Answer directly to users 
• Design, build, analyze and improve the best online community campaigns towards our users
• Be at the cornerstone of the user journey and own the engagement strategy  with our users

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

You could be our next team mate if you: 

• Are strongly users first, satisfaction and action driven meaning that you are a problem solver, a doer and are able to come up with new ideas 
• Have excellent communication skills, with the ability to articulate both verbally and in writing a compelling vision
• Have experience working with product management and engineering organizations in a tech environment.
• Are eager to spend time and exchange with our users, understanding their needs and transforming them into promoters
• Are ready to master users needs, our product (today and roadmap!)  and services
• You have project management abilities
• Creative skills, a sense of impactful content marketing creation and knowledge of marketing is a plus

• 45’ interview with the Talent Partner
• 60’ interview with the Head of Customer Engagement
• Case study with the Head of Customer Engagement and a Team member
• Final itw with the GTM & Marketing Director France
• At least one reference check 

• Permanent position
• Full Time
• Levallois
• Start date : Q4
• Remuneration : fix + bonus on objectives (according to your profile)

Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you! 

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