Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. We live by our seven company values everyday: Success First, Customer Obsessed, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive & Optimistic and Customer Obsessed. They are stitched into the way we work, interact with others, and hold ourselves accountable. We’re eager to hire individuals who are passionate about our mission, deeply aligned with our values, and are excited to help shape the future of customer service.

What's the opportunity? 🤔

The Compensation Partner is a key member of the Total Rewards team. Reporting to the Compensation & Benefits Director, this role will provide support in a wide range of compensation-related matters, such as benchmarking, new hire offer reviews, the design, implementation and administration of compensation programmes and more!

If you’re a seasoned Compensation Analyst with a strong background in  analysis and modeling, a drive to make a lasting impact and a passion for helping colleagues while solving complex compensation issues, this could be the role for you!

 This role can be based in Dublin, London,  or San Francisco and will support our global workforce.

What will I be doing? 🚀

• Support the design, implementation, and administration of compensation programs, including base pay, incentives, and equity plans.
• Conduct market research and analysis to ensure our compensation packages remain competitive in attracting and retaining top talent.
• Drive improvements and execution of compensation review cycles 
• Provide first tier Compensation support and consolidate questions/issues from our business partners
• Design and build out reporting metrics/dashboards to help inform business decisions and support data gathering for our compensation programs
• Provide guidance and support to HR Business Partners and hiring managers on compensation-related matters, including salary offers, promotions and any other change management programme requiring compensation input.
• Partner with People Operations, Recruiting, and HR Business partners on ad-hoc projects and data requests
• Partner with HRIS and IT teams to enhance compensation systems and ensure data integrity.
• Support other compensation projects as needed

What skills do I need? 📖

• 5+ years experience in the Compensation field. Experience working for a fast-growing, global tech company is strongly preferred
• Strong understanding of compensation fundamentals; including survey reporting, market pricing, compensation structures
• Experience with compensation software and HRIS systems. Workday experience is preferred
• Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights
• Strong proficiency in compensation modeling and advanced Excel skills; with an ability to efficiently manipulate data to solve complex problems
• Ability to work independently and collaboratively in a fast-paced environment.        

Bonus skills & attributes 🙌

• A strong innate curiosity and eagerness to learn
• Experience with other analytical tools such as Tableau or SQL is a plus.
• Experience with equity, and sales incentive plans are a plus
• Flexibility to work the overlap ‘golden hours’ shared by Dublin and San Francisco

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $154,700 - $209,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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