We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

The Compensation Partner is responsible for implementing, managing and evaluating compensation plans and programs that successfully attract, reward, engage and retain top talent.  Reporting to the Director, Total Rewards, this individual will work on global compensation projects and initiatives and partner closely with key stakeholders within and outside of the People team.

• Lead the execution of UT’s compensation programs (merit, promotion, bonus, equity) including program definition (eligibility, budget, etc.), data preparation, systems configuration/implementation, training, communication, and supporting the People Business Partners
• Conduct job analysis, job evaluation and review of new and/or existing roles
• Participate in compensation benchmark and trend surveys, complete global market benchmarking and build/maintain pay ranges/bands
• Serve as a Compensation Subject Matter Expert by providing consultation and guidance to People Business Partners, Recruiters and Managers on compensation matters
• Provide compensation recommendations, and approval when applicable, for offers, promotions, transfers, and special bonuses in accordance with compensation guidelines and policies
• Evaluate market trends and identify how they impact UT’s compensation approach and programs
• Understand relevant compensation laws and regulations globally and define their impact to UT
• Develop training materials to inform recruiters and managers about UT’s compensation philosophy and programs
• Prepare ad hoc analysis to support leadership in strategic decisions
• Manage and resolve incoming compensation questions and audit system data pertaining to all compensation programs and eligibility for incentive program payouts
• Identify and lead compensation-related process, tool, and system improvement projects

What we're looking for

• Degree in human resources, business, economics or related field
• Direct compensation experience required, preferably working in a global company
• Compensation certification preferred (CCP, SHRM-CP, CIPD, etc.)
• Deep quantitative/analytical skills including the ability to translate data into insights
• Advanced proficiency in Excel/Google sheets and proficiency in other Microsoft/Google applications (docs, slides, etc.)
• Excellent detail-orientation, with a high level of accuracy and the ability to detect inconsistencies in data
• Excellent communication, presentation, and interpersonal skills, with the ability to engage with all levels of leadership
• Experience with compensation modules in HR systems, preferably Workday 
• Individuals living in the east coast of United States is preferred

Perks & Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.