WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

Job Title: E-commerce Analyst

Company: Crunchyroll

Location: Dallas, TX

Job Type: Full-time

Job Summary:

Crunchyroll seeks a motivated and analytical E-commerce Analyst to join our dynamic team. As an E-commerce Analyst, you will be crucial in driving and optimizing our online sales and customer experience. The ideal candidate has a strong background in e-commerce analytics and data analysis and a passion for the anime and entertainment industry.

Responsibilities:

• Data Analysis:
• Analyze e-commerce data to identify trends, patterns, and opportunities for growth.
• Utilize analytics tools to track and report on key performance indicators (KPIs) related to online sales, customer behavior, and website performance.
• Optimization:
• Collaborate with cross-functional teams to optimize the user experience and conversion funnel on the Crunchyroll e-commerce platform.
• Implement A/B testing and other experimentation methods to improve website functionality and design.
• Forecasting and Reporting:
• Develop sales forecasts and performance reports to inform business decisions.
• Present findings and recommendations to stakeholders, highlighting areas for improvement and growth.
• Competitor Analysis:
• Monitor and analyze competitor e-commerce strategies and industry trends to stay ahead of the curve.
• Provide insights and recommendations based on competitive intelligence.
• Customer Insights:
• Utilize customer data to understand preferences, behaviors, and demographics.
• Collaborate with marketing teams to develop targeted campaigns and promotions.
• Collaboration:
• Work closely with IT, marketing, and product teams to implement data-driven solutions and improvements.
• Provide analytical support for e-commerce projects and initiatives.

Qualifications:

• Proven experience in e-commerce analytics, preferably in the entertainment or media industry.
• Proficiency in data analysis tools such as Google Analytics, Adobe Analytics, or similar platforms.
• Strong understanding of e-commerce metrics, customer journey, and conversion optimization.
• Ability to work independently and collaboratively in a fast-paced environment.

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll ((select from the following job modalities for this role: #LI-Hybrid #LI-remote #LI-onsite))

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll's hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.