The Team

At Deliveroo, we are customer-obsessed. Providing a great customer experience every time is a key part of Deliveroo’s mission to become the definitive food company. We cover ten markets across Europe, the Middle East, and Asia Pacific. The Trust team ensures fraud protection for Deliveroo, our consumers, riders and restaurant partners and we’re currently looking for a Global Fraud Analyst to join the London-based team. 

The Role

The Global Fraud Analyst will be on the frontline of fraud & abuse prevention and will apply a data-driven approach to identify, understand, and tackle emerging fraud & abuse trends across Deliveroo markets.

You will drive key performance metrics such as fraud & abuse losses, false positives & operational efficiency. You will partner with Product, Engineering, Data Science, Customer Care, Compliance & outsource teams to detect & prevent both fraud & abuse globally. 

You will report into our Global Fraud Operations Manager. This is a hybrid role with some expectations to come into the London office.

What you'll do

• Take ownership of daily team workflows relating to fraud & abuse prevention across all sides of the marketplace 
• Work  with senior fraud analysts to contribute to quarterly initiatives to reduce the impact of payment fraud, chargebacks, ATO and abuse across the marketplace 
• Handle and respond to fraud related inquiries and concerns from company partners 
• Analyse fraud and abuse date data to understand the root cause of issues and identifying areas of opportunity to change rules, procedures and policies
• Create and amend fraud rules in response to evolving fraud behaviours
• Build reports, providing analysis and making recommendations to the team
• Help support periodic fraud audit operations  
• Build internal fraud and abuse process documentation 
• Help with ad hoc requests from the team and management. 
• Support the Fraud Operations Manager to maintain internal policies, procedures and documentation

Requirements

• 2+ years previous fraud prevention experience at the merchant level 
• Direct experience maximising machine learning & rule-based fraud prevention tooling (such as Ravelin/Sift/Signifyd)
• Have a strong understanding of fraud & abuse best practises 
• Proven experience of working on a global scale

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.