Role OVO-View

Team: Customer Propositions

Salary banding:  £81,000 - £115,000

Experience: Expert

Working pattern:Full-Time

Reporting to: George Penman, Propositions Director

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Empowering, Transformative, Collaborative

Top 3 qualities for this role: Proactivity, Creativity, Team Player

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Our Propositions team plays a crucial role in attracting new and engaging existing customers in our range of innovative energy propositions. In summary, this team owns our ‘shop window’!  Whether it's a new energy tariff, renewable energy subscriptions, or designing the energy range of the future - this team is central to our mission of putting both our customers and the planet first.

This role in a nutshell:

We are seeking a Head of Energy Propositions to manage our existing range of tariffs, subscriptions, and cross category propositions, and transform the way our customers interact with us through important moments that matter such as home moves. . This role is crucial in both managing our existing range, and ensuring we are embracing new market capabilities that will change how consumers interact with their energy supplier. The ideal candidate will bring a strong propositions management & development background, a solid understanding of driving customer value, and a passion for sustainability.

Your key outcomes will be:

Within your first 6 months month you’ll:

• Developed a vision for our energy range: Understood our range of energy propositions, the role they play in driving customer value, and created a vision of how our range should evolve.
• Team Leadership: Established strong leadership within their immediate and cross-functional teams, inspiring and mentoring propositions managers, collaborating with Product & Tech teams, and supporting the broader Propositions team development & culture..
• Stakeholder Collaboration: Effectively collaborated with internal stakeholders, ensuring seamless alignment and integration across Commercial, Brand, Marketing, and customer support teams to understand our customer pain points and needs.
• Performance Metrics: Establish and track proposition outcomes , using data-driven insights to continuously improve proposition performance and future development plans.

You’ll be a successful Head of Energy Propositions at OVO if you…

• Big-Picture Thinker: You're the kind of person who sees the forest and the trees, and can map out the most efficient, sustainable path through it. You dream big, plan bigger, and love turning those plans into reality.
• Team Captain: Not just a leader, but a true team player who knows how to rally the troops. You’re all about building a team culture where creativity flows, collaboration thrives, and everyone’s excited to tackle the next big challenge.
• Customer Whisperer: You’ve got a sixth sense for what customers need, even before they do. You’re obsessed with crafting propositions that make their lives easier, greener, and more delightful.
• Propositions Guru: You’re a master of the propositions universe, guiding ideas to launch with the precision of a seasoned pro. You live for those “aha!” moments when a proposition you championed makes customers’ lives better.
• Data Detective: Numbers are your best friend. You love digging into data and using those insights to make smart, data-driven decisions that keep your propositions ahead of the curve.
• Collaboration Ninja: You’re a pro at breaking down silos and getting everyone - from propositions managers to product owners to customer support—on the same page and working together seamlessly.
• Green Champion: Sustainability isn’t just a buzzword for you—it’s a passion. You’re driven by the mission to create a greener future and excited to work for a company that’s leading the charge.

Let’s talk about what’s in it for you

We’ll pay you between £81,000 and £115,000 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..