The Trailhead program is the start of your epic journey at Critical Mass. During your initial 12-weeks, you will embark on a custom-built learning journey to understand what we do, who we are, and how we make award-winning work with our clients. Our goal is to integrate you into the amazing work we do here at Critical Mass, and support you as part of the team to grow your career with us! 

Our Winter 2024 Trailhead Cohort commences February 6, 2024.  

All applications are reviewed and interviewed on a rolling basis. 

The Operations Coordinator will work alongside the COO, global operations team, as well as global discipline leadership, to assist in identifying organizations that can supplement the services and specialties of the agency. This role will help identify and manage an inventory of partner organizations that can assist in CM delivering robust solutions to clients. As the Operations Coordiantor, you will gather internal inputs on supplemental capabilities and services, review publicly available data sources, and present prospective organizations to discipline leadership for consideration. Additionally, you will help facilitate communications, business arrangements, and logistics around on-going engagement.

You Will:

• Understand Critical Mass’ current capabilities and focus areas.
• Gather feedback from global business stakeholders and discipline leaders on our current services and where we have gaps and are hoping to grow.
• Collect and organize data and information on external organizations that could potentially fill service gaps, compliment current offerings, or provide net new capabilities. 
• Maintain an on-going inventory of organizations, associated information, and the CM exposure/perspective on the partner organizations.
• Prepare presentation material that represents the potential partner candidats detail in a compelling and consistent way.
• Research and remain up to date on trends in the digital marketing field. 

You Have:

• Post-secondary education in a related field such as finance, business administration or marketing, or equivalent experience
• Strong computer skills, especially with Microsoft Office and Keynote
• Strong written and verbal communication skills
• Ability to multi-task in a fast-paced, flexible environment
• Ability to handle sensitive information 
• Strong verbal and written communication skills
• Strong interpersonal skills
• Aptitude and desire to build skills in research, negotiation, and business management
• Aptitude and desire to learn how to evaluate and assess interactive digital-based organizations

What We Offer 

• Global maternity and parental leave 
• Competitive benefits packages 
• Vacation, compassionate leave, wellness days, and flex days 
• Access to online services for families and new parents  

• Extensive winter holiday office closures 
• Summer Fridays (off at 3:00 PM local time every Friday) 
• Diversity, Equity and Inclusion Board with 12 affinity groups  
• Enterprise-wide employee discounts  

Critical Mass’ In Office Work Expectation for the Trailhead Talent:   

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our Trailhead Talent is the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we’d like to establish the expectation that you plan to work from the local office 4 days a week.  The ask stems from our want to:  

• Strengthen opportunity for continuous learning  
• Improve collaboration and team relationships  
• Increase employee engagement  
• Facilitate strong mentorship relationships 

This model balances the need for individual flexibility while maintaining the relentless customer focus, we provide at CM.  We understand that not everyone may feel comfortable with this expectation so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.   

If you have questions, you can email: trailhead.recruiting@criticalmass.com. 

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx