Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

We are looking for an experienced individual to help execute the people strategy for Luno on a Global Scale. 

The People Operations Partner will proactively support and advise people and business operations by ensuring high-quality HR data, governance, and policies are maintained and produced for reporting, administration, auditing, and monitoring purposes. Your excellent problem-solving ability and proactive approach will help you build effective relationships with stakeholders at all levels. You will have strong analytical skills and the ability to use data to inform HR strategies and decision-making.

People Operations 

• Managing various aspects of People Operations including employee documentation and record keeping, on-boarding and off-boarding
• Responsible for updating and maintaining People Operations processes and workflows.
• To work with IT Operations to ensure smooth onboarding, offboarding and supporting processes, while finding best-suited automation solutions.
• Work with relevant stakeholders on all benefit administration processes - cyclical renewals, system updating and employee on and off-boarding.
• Ensuring policy documentation (Notion, LogiGate) is updated, compliant and relevant.
• Employee Contract Administration Throughout the Employee Lifecycle 
• Being a trusted resource for people's data and process knowledge.
• Managing the Jira ticketing system trafficking queries to the correct owner
• Contribute towards a multitude of HR activities/projects to support business delivery. 

Systems and Data

• Be the main ‘super user’ for the HRIS and Jira platforms (as well as any other applicable HRIS systems), and the point of contact for employees.
• Possessing a solid understanding of HR processes, data management principles, and HR-related regulations is necessary to ensure accurate data entry and compliance.

General

• Be the first point of escalation for employees to support people systems, payroll and benefits queries.
• Responsible for troubleshooting issues, and staying up to date with industry trends and best practices.
• Be the key point of contact for internal audit reports, requests and audits.
• Be the key point of contact for infosec updates and changes.
• Be the key point of contact for legal personal data process changes.

• 2 to 3 years HR generalist Experience
• 2 to 4 years HRIS Systems Experience as a Super User (HiBob advantageous)
• 1 to 2 years Project Coordination Experience
• Basic knowledge of Payroll Processes for the region
• You possess excellent problem-solving abilities to address system issues, identify inefficiencies, and propose effective solutions
• You have excellent communication and interpersonal skills to build effective relationships with stakeholders at all levels.

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.