We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

As our People Operations Partner, you’ll be responsible for supporting the People Operations team, People and Culture team, and employees with end-to-end employee life cycle experiences. This role works closely with employee inquiries, HR/People team program management, compliance, and data administration. Since we’re a global company, This role is global in nature and supports employees across North America, EMEA, and APAC. 

Here’s an overview of some of the responsibilities:

• You’ll manage the entire employee cycle, from onboarding to current employment to offboarding, across the globe.
• Manage tier 2 People team ticketing system inquiries, advising and consulting with employees on intermediate to complex inquiries.
• Support compliance measures through internal and external audits, maintaining data integrity, and required reporting, interpreting and implementing policies, partnering with various stakeholders and requiring minimal guidance. 
• Streamline and improve data administration, systems, and standard processes for HRIS; constantly looks for new opportunities to create a more seamless and scalable experience.
• Introduce new processes and procedures to increase efficiency and scalability. 
• Oversee special programs, such as immigration, contingent workforce, HR systems/tech stack.
• Manage terminations, employee transactions, and employee data with a high degree of confidentiality and knowledge. 
• Manage HR/People dashboards, complete regular data audits, and report on metrics as required
• Ensure People team internet pages are up to date and create content as needed
• Assist with ad-hoc projects for compliance, process improvement, and cross-functional support.
• Partner on administration of various People Ops systems
• Collaborate cross-functionally with legal, payroll, IT, external counsel (as needed), and other People team members to ensure a seamless, positive employee experience.

The Team

Our People Operation team is led by Emily and includes partners and advisors in the UK and US.  They are a core part of the People & Culture department which is a global team of 30 people, including People Business Partners, Talent Acquisition, People Capability & Culture, IDEB, ESG and Compensation and Reward. 

What we are looking for

• You’ll have extensive experience in HR Operations or Generalist experience, preferably with a global company, and directly supporting an EMEA/APAC workforce.
• You’ll have advanced experience with HRIS systems. We currently use BambooHR, Lattice, Jira Service Management, and ADP to name a few. 
• You’ll be experienced in supporting security and compliance audits, such as SOC, SOX, ISO, HIPAA, etc.
• You’ll have intermediate knowledge of Human Resource programs, policies and procedures
• Ideally you’ll have a current human resources and/or compensation qualification or certification (CIPD for example)
• You’ll need to be self-motivated and keen to make a positive impact - you’ll enjoy finding areas that need improvement and taking the reins.
• You’ll be process and detail oriented, ready to get into the details and make our processes, documentation and wider work look and operate with excellence and compliance.
• You’ll be quick to pick up systems. You are usually the person who people ask for help with tech-related questions, even though you’re not an IT expert. You can find your way around systems pretty quickly and like to look for efficiencies. 

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.