*This position can be remote within the US*

What we’re looking for…

ScienceLogic’s goal is to accelerate the productivity of its ecosystem of customers and partners with a world-class onboarding and a highly effective continuous enablement program. We are looking for an instructional designer that loves creating innovative and impactful learning content and development experiences. A technical background and proximity to our HQ in Reston if preferred but not required.

The Sales Enablement Instructional Designer will also take ownership of all content development for our Customer and Partner/ Channel Enablement initiatives,  specifically both seller and implementation assets like use case-based playbooks, seller’s guides, scripts, deployment guides, video libraries and checklists. They will coordinate with SMEs (Subject Matter Experts) from Professional Services, Technical Marketing, Channel Partners and Sales to inform the development of the most effective and impactful enablement assets imaginable!

They will work directly with the Sr Manager of Instructional Design for Enablement and another Instructional Designer focused on sales training and supporting our Board and CRO.  In addition to content design and development, the person fulfilling this role may also be asked to engage in coaching, sales productivity tools training and tracking metrics to measure customer/ partner enablement programs and tools effectiveness.

Who we are…

Our Sales Enablement Organization is in high growth mode, to accommodate the rapid expansion of our sales organization and ScienceLogic as a whole. It is an exciting time to join our team and bring your expertise to make real and significant impact!

The sales team we support is responsible for finding and qualifying opportunities as well as selling the value of SL1 by identifying a prospect’s business outcomes and demonstrating how they can be achieved using our platform. Sales Enablement is measured by sales’ ability to do this more effectively and efficiently, and in greater measure. In addition, our Global Enablement Team is also responsible for all customer and partner enablement, so we work collaboratively across the entire business in a high-impact, high-visibility role critical to ScienceLogic’s continued success.

What you’ll be doing…

• Proactively identifying and translating ongoing customer and partner enablement needs into effective learning content and experiences
• Partnering with a variety of stakeholders to include Marketing, Partner, Product, Professional Services, Engineering, and the Sales Team to identify skills gaps, enablement needs, and develop resources that produce the desired learning outcomes
• Provide ideas and expertise to Sales Enablement Leadership on how to most creatively and effectively present learning content to customers and partners in a way that they can easily access and digest when needed
• Create scalable and repeatable mechanisms, processes, templates and structure to make training development as rapid and efficient as possible
• Understanding our customers, our products and how our sales team progresses a deal from prospecting to closed won, that is, our sales mechanism
• Creating demo and presentation scripts for presenters that focus on the real-world problems our platform can solve, not as much on features and capabilities
• Measuring the impact of customer and partner enablement efforts and tying them to the business outcomes ScienceLogic is looking to achieve

Qualities you possess…

You’d be a good fit for this opportunity if you are proactive and self-directed, a team player, looking for an opportunity to make a real impact within a growing sales organization, and have the following experience…

• Proven ability to partner with members of both immediate team and partner organizations, to develop the best learning solutions for our customers and channel partners
• Expertise assessing enablement needs, working collaboratively with teams to build curriculum that address those needs, delivering ongoing reinforcement, and measuring results
• Experience creating and editing multi-media content, including video footage, for usage in various learning formats – video editing skills and review of a portfolio of your work will be part of the interview process
• Experience working with metrics to assess training programs to make data-driven decisions and continuously iterate to improve all offerings to or customers and partners
• Deep and proven knowledge of leading adult learning practices with a knack for thinking outside the box
• Understanding of the time challenges faced by our customers and partners with a demonstrated ability to create modularized and spaced-learning experiences that increase application, engagement and retention
• BS/BA degree in an education (Curriculum Instruction/ Design) or business learning field (like I/O Psych) or Computer Science with practical business experience developing enablement content for customers
• 3-5+ years of curriculum development experience in a technology company is preferred, particularly for one of our competitors or partners in the AIOps space
• Ability to apply effective training methodologies and leverage enablement platforms/tools to enhance experiences
• 2+ years of experience specifically developing technical training content is preferred. Familiarity with trends in learning technologies (i.e., Learning Management Systems and on-demand authoring tools/approaches) is expected
• Preference given for those with Articulate and Captivate authoring experience

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com

#LI-Remote