As a Senior BI Analyst, you will be joining an international, cross-functional team who are constantly improving the way we manage our customer care processes. As part of your responsibilities, you will focus on different aspects of our customer care support, interact with stakeholders across different continents to solve their problems by leveraging the latest technology and collaborating with a team of like-minded, driven and talented data professionals.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

• Leverage your analytical skills to understand business problems and translate them into concrete initiatives that can be tackled through data
• Collaborate with data analysts, data engineers, and business executives to develop robust and scalable solutions
• Own and manage analytics projects, ensuring they are reaching milestones, proactively escalating and resolving any risks or blockers
• Deliver your results with professional communications, using the appropriate channels and formats depending on the audience of stakeholders in all levels
• Mentor junior analysts in their development of project management, stakeholder management, and technical skills
• Craft our strategy for evolving our data products to support the customer care team

• You have a Bachelor’s degree in Engineering, Mathematics, Sciences, or a similar field
• You have industry experience in a reporting, BI, data analysis, or similar position with an operations focus. Customer care experience is a big plus.
• You have worked with SQL, Python, and a BI tool to visualize data sets. Tableau experience is a plus
• You are able to understand business topics and translate them into analytical initiatives (from requirements creation until insights delivery)
• You have highly effective and excellent project management skills with the ability to participate and lead high-profile projects. 
• You have excellent written and verbal communication and presentation skills with both business and technical stakeholders
• You are proactive, autonomous, curious, and data-driven

• Healthy discount on weekly HelloFresh boxes
• Annual learning and development budget to attend conferences or purchase educational resources plus access to the HelloFresh Academy
• Subsidised childcare with a professional nannying agency
• Free access to Headspace, biweekly in-house yoga classes (remote since March 2020)
• A diverse and vibrant international environment of 70+ different nationalities
• Additional perks include: Free crash course in German, compensation for advanced external German classes, discounts for our neighboring gym & Urban Sports Club, summer & winter parties, discount on our HelloFresh GO vending machines
• The chance to have a significant impact on one of the fastest-growing technology companies in Europe in an exciting growth phase

Operations

Our Operations teams are located throughout the markets we are active in. We are a diverse group with a common focus, getting the best products to our customers, with the widest choice and the most flexibility. We are industry leaders in production, supply chain, procurement, food safety, automation, and data analytics. HelloFresh is expanding rapidly and we are always scouting for top professionals to be part of this exciting growth in both our existing markets and brand portfolio, but also in new geographies and new brands. Join us and play a vital role in getting the best ingredients to our customers! 

Please submit your complete application below including your salary expectations and earliest starting date.