Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity? 🤔

We are looking for an experienced Senior Engineering Manager in our Platform group that plays a critical role in Intercom strategy. We continue investing in the interoperability of our data platform through APIs, integrations, and flexible developer frameworks. We believe that reliable domain data is critical for our company strategy and we see this space growing over time. Some of the goals ahead of this team would be to:

• Build flexible and powerful APIs that enable our customers to easily get any necessary data into Intercom;

• Build integrations with top-tier strategic partners such as SFDC, Stripe or Shopify to provide no-code, easy-to-use data-in options;

• Build and execute interoperability strategy for enterprise data storage solutions such as 5tran, Snowflake.

What will I be doing? 🚀

• Leading a team of engineers working on high-scale distributed systems for our public data APIs and integrations

• Working closely with customers and external developers to understand their pains and increase the adoption of our platform

• Consistently shipping new capabilities in a reliable, safe, and fast manner, in line with our culture.

• Partnering with engineering, product, and design leaders to shape team direction and strategy.

• Enabling your team to achieve high levels of productivity, performance, and reliability.

• Teaching, mentoring, coaching, and being a role model for engineers and other engineering managers. 

• Creating a collaborative, inclusive, and supportive team culture focused on fast, focused high-impact execution. 

What skills do I need? 📖

• You are a people manager first and foremost, with a strong track record of growing engineers in their personal growth and career progression.

• You have experience leading teams building for multiple types of customers like internal and external developers

• You have experience delivering capabilities built to last as APIs, ideally for a public developer platform or for private integrations with external software.

• You worked with or built highly scalable systems in a safe and reliable manner.

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

#LI-Hybrid

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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