Who We Are

Wayfair is a platform focused on the $800B+ home goods market. We bring together suppliers and customers by leveraging our technology and services to create market-leading experiences for both.

CastleGate Forwarding (CGF) is a rapidly growing digital freight forwarding start-up within Wayfair, moving containers across the globe to Wayfair’s shelves and elsewhere. We offer a full suite of shipping services (Asia consolidation, ocean freight, drayage, customs brokerage, cargo insurance, etc.) that aims to provide Wayfair suppliers with competitive and convenient logistics solutions. Our proprietary end-to-end logistics network enables us to drive speed, quality and lower costs.

As part CGF Sales and Service, you will play a key role in growing and executing on our strategic business lines. This is a highly visible and exciting role and one that will offer the right candidate an opportunity to lead a core part of our strategic vision here in Asia and beyond.

What You’ll Do

As the Senior Manager, Head of Service for Asia at CastleGate Forwarding, you will be primarily responsible for:

• Own the entire Asia Service & Account Management strategy for existing suppliers using CGF’s portfolio of logistics services
• Develop a 12+ month roadmap for your business unit and division, and drive implementation, team execution, & progress update to senior leadership 
• Manage a team of  8+ Key Account Managers that oversee and own the commercial relationship for Wayfair’s top suppliers using CGF. Continuously develop and lead the teams to set them up for success in their current roles & beyond
• Responsible for the Objectives & Key Results for your team in regards to overall portfolio volume, profit margin, and satisfaction, developing a plan for hitting or exceeding company targets
• Own the supplier relationship for 1-3 key accounts in order to stay close to the business and understand customer needs
• Build up executive and c-suite level relationships with suppliers’ key stakeholders, supporting your team in necessary business opportunities or issue escalations 
• Collaborate cross-functionally with other teams including but not limited to Operations, Planning, Pricing, Procurement, etc. to drive overall product and process improvements of our end to end services
• Be the voice for Asia suppliers to global teams, and work with other regions such as North America & Europe to align on global standards for the Sales & Service organization
• Report out to leadership in weekly/monthly business reviews as needed on progress & gaps to targets. Comfortable with analyzing data and trends, and packaging them to be presented in a story-telling format that gets stakeholder buy-in
• Participate in the full life cycle of hiring, developing, and training new talent as needed or defined by business needs, working closely with talent management on creating best practices 

What You’ll Need

• 8+ years’ experience in Account Management, Supply Chain & Logistics, or Consulting roles.
• 2+ years’ management experience in leading and developing a team. 
• Full professional proficiency in both English and Mandarin is essential for this role.
• Experience living & working in both Asia and other countries is a plus.
• Excellent written, verbal, and presentation communication skills leveraging both words and data to engage with audiences ranging from leadership to junior associates.
• Senior presence, ability to clearly and consistently work side-by-side across functions and departments to digest different points of view in order to drive actionable insights. 
• Demonstrated success in managing multiple cross-functional stakeholders with competing priorities
• A strong commercial sense, being able to articulate and speak to the voice of the customer 
• Experience managing and executing large projects from start to finish including project. management, data gathering, problem-solving and communicating recommendations.
• Very persuasive, with strong ability to articulate complex ideas simply and relationship- building skills.
• Proficiency with analyzing large data sets to deliver clear, actionable insights.

Nice To Haves

• Familiarity with supply chain operations, logistics, freight forwarding, ecommerce, or home-related industries
• Formal credentials or training in lean business operations (e.g. Six Sigma, Lean certification)
• Formal credentials or training in project management (e.g. PMP, CAPM, or PMI-related certifications)
• MBA or equivalent graduate degree

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.