Join the team as our next Senior Marketing Operations Manager, APJ

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

As the Senior Marketing Operations Manager for APJ, you will be responsible for ensuring marketing operational excellence in our diverse and expanding APJ market. Your role involves influencing, developing, and executing marketing strategies, campaigns, and automation processes tailored to the unique demands of the APJ region. Your contributions are critical to flawless marketing initiative execution while maintaining uptime, data integrity, compliance, analytics, and alignment with global marketing objectives.

Serve as the in-region SME on Twilio’s tech stack; owning, enabling and optimizing marketing technology - from lead creation to conversion and analytics.Lead APJ-specific marketing campaigns operations work; acting as a cross-functional liaison, aligning campaigns against regional dynamics and advocating for the regional perspective with global campaign initiatives.Oversee regional data management and segmentation efforts to support targeted marketing campaigns and personalized audience experiences while ensuring compliance with Global data protection regulations.Monitor and analyze regional marketing performance metrics, providing actionable insights and recommendations for continuous improvement.Leverage your Marketo Certification to maximize the capabilities and process efficiencies of the tech stack, driving lead capture, nurtures, and customer engagement. Stay informed about regional market trends, competitive landscapes, and emerging marketing technologies. Cultivate meaningful change where necessary while continuously educating global stakeholders. contracts related to campaign operations tools and services.

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

Bachelor's degree in Marketing, Business, or a related field. 8+ years of experience in marketing operations, campaign management, or related roles.Proven expertise in managing and optimizing campaigns across various channels, including digital, sms, email, and events.Strong understanding of marketing automation platforms (Marketo, Twilio Engage) and CRM systems (SFDC). Excellent communication, collaboration, and interpersonal skills to work effectively across cross-functional teams.Strategic thinker with the ability to translate high-level objectives into actionable campaign plans.

Desired:

• Excellent written and verbal communication skills.
• Ability to influence and build effective working relationships with all levels of the organization.
• Relevant certifications such as Marketo Certified Expert are advantageous.

Location

This role will be remote, singapore region.

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.