About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is based in one of our US Centers of Energy (San Francisco, CA, Santa Barbara, CA, Austin, TX or Boston, MA). Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! 

The Senior Sales Operations Analyst is responsible for driving go-to-market performance through analysis of revenue trends and implications, assessing revenue models, and driving insights to inform overall go-to-market strategy and support the global expansion of our Channel Sales program.

In this role, you will assist the Channel Sales program to aid in the scaling and improvement of our partner programs and relationships. This role will involve working with multiple teams to create transparency & consistency in the performance, and improve the LogicMonitor's channel experience & efficiency.

Here's a closer look at this key role:

• Partner with the Sales, Marketing and Finance teams to identify new growth opportunities
• Perform both quantitative and qualitative analysis to drive recommendations and influence decisions to inform direction related to strategic initiatives
• Measure and report on channel contribution for monthly reporting and quarterly business reviews
• Provide reliable data and analytics to offer insights and help with problem-solving and decision making
• Provide input on efforts to improve systems and tools that support the sales team and share ideas for continuous sales and sales operations process improvement
• Define, develop, document and manage program policies and procedures
• Develop & manage tools to measure outcomes and drive recommendations for improvements
• Develop periodic and ad hoc reporting to support the sales teams and executive leadership
• Ensure all processes and partner engagements result in a process consistent with our direct process and result in a positive experience for our employees and partners

• Bachelor's degree (finance, statistics, or business degree preferred) required
• 4+ years experience as an analyst
• Strategic mindset around process improvement/program development
• Excellent skills in Salesforce and Looker report building preferred
• Strong critical thinking skills, innovative spirit, and creativity to design scalable processes
• Sharp attention to detail and drive to deliver consistently high quality outputs
• Ability to build strong relationships and communicate clearly and effectively

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Anticipated Application Close Date: 10/15/2024

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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. 

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.