Shift Time: Monday - Friday 9:00am-5:00pm

Location: Spadina Avenue and Queen Street West

About the Role

As the Sr. Specialist, Ingredient Excellence, you will deliver strategic and tactical product quality leadership across the HelloFresh network. With the support of other teams including Production; Food Safety & Quality Assurance (FSQA) and Product, you will work closely with HelloFresh sites and across our supplier network to identify and drive ingredient quality initiatives and improvements.

What you'll be doing:

• Serve as Produce, Herbs & Fruit (PHF) subject matter expert across the organization; Own and drive ingredient quality improvement roadmap and work with cross functional stakeholders to communicate improvements effectively. Participate in cross-functional defect reduction projects to improve individual SKU performance and implement large-scale strategic category level changes to ensure the quality of finished product. Send out timely updates on project statuses and present roadmap in various venues including weekly steerco meetings and quarterly reviews.
• Partner with internal teams to improve quality across the PHF skus by improving internal receiving and handling process; supporting the design of primary and secondary packaging initiatives; and, contributing to the PHF seasonality calendar. Research and champion industry standards and best practices in internal processes.
• Liaise with internal on site teams to identify current and up-coming quality concerns for PHF items, suggest mitigation options, and determine final acceptance based on industry standards, current market conditions, and supplier relationship management.
• Work with suppliers including distributors, growers and farms to identify forward-looking PHF quality concerns based on weather, growing conditions and general season trends, and liaise with internal teams for short and long-term mitigations to reduce impact to finished product. 
• Design and test experiments to improve product performance including new SKU specifications, packaging types and handling procedures. Work with suppliers including distributors, growers and PHF-specific packaging suppliers to review operational processes with impact on finished goods, and import supplier best practices and knowledge to relevant internal teams.
• Update and maintain quality specifications for all fresh produce items across HelloFresh companies.
• Liaise with supplier quality, procurement and DC operations to support root cause analysis and market assessment for quality concerns. Provide avenue to streamline communications on supplier performance and change management. 
• Other duties as assigned

At a minimum, you have: 

• Bachelor’s Degree or Masters preferred in Food Science, Industrial Engineering, Supply Chain, or related
• 5+ years of experience in Food Safety, Quality, Supply Chain, Continuous Improvement/Operations or Food Manufacturing
• Efficient Microsoft Office (Excel, Word, Power Point) or Google app (Gmail, drive, sheets, etc.), and Tableau capabilities
• Action Oriented: you’re able to prioritize organizational objectives and key quality issues affecting customer the experience, problem solve and quickly action solutions that improve the quality of our products
• Strategic: you’re a critical thinker who uses logic and data to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans
• Customer-focused: you understand the importance of customer experience and are able to achieve excellence in delivering the planned customer outcomes with the highest level of quality and customer experience
• Results-oriented: recognizes and resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency

What you’ll get in return:

• Competitive salary and health benefits
• 75% discount on HelloFresh or Chefs Plate weekly box subscription
• High impact work to help feed thousands of families in Canada
• Opportunity to learn and grow
• Work with a hard-working and supportive team

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

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